Learning Designer

WORK LOCATION:

2 Broadway, New York, NY 10004

8 :00 am - 4 :30 pm (7.5 hours/day, or as required)

FULL

$99,568 – $116,163

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Learning Experience Designer is responsible for designing, developing, and maintaining engaging digital learning experiences that support employee development and organizational performance. This role combines instructional design, visual design, multimedia development, and learning technology expertise to create interactive eLearning courses, videos, performance support resources, and learning assets that enhance learner engagement, knowledge retention, and skill development. The position supports the department's digital learning strategy by delivering scalable, high-quality learning solutions that meet business needs and provide a consistent learner experience across the organization.

• Design and develop interactive eLearning courses, digital learning experiences, simulations, videos, and performance support resources.
• Apply principles of visual design, user experience (UX), and adult learning to create engaging and accessible learning solutions.
• Translate learning objectives and storyboards into polished, high-quality digital products.
• Create and edit graphics, illustrations, animations, audio, and video assets that enhance the learner experience.
• Design intuitive navigation, interactions, and learning activities that promote engagement and knowledge retention.
• Partner with instructional designers, subject matter experts, and business stakeholders to recommend effective learning strategies and creative approaches.
• Develop assessments, knowledge checks, and scenario-based activities that reinforce learning outcomes.
• Ensure all learning products align with branding, accessibility, and usability standards.
• Maintain and update existing digital learning content based on learner feedback, data, and business needs.
• Manage multiple projects simultaneously while meeting established timelines.
• Stay informed on emerging trends and best practices in learning experience design, visual communication, and educational technology.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

• Adult learning principles and instructional design methodologies
• Learning experience design and learner engagement strategies
• eLearning development tools and technologies, including Articulate Storyline and Rise
• Visual design, graphic design, and multimedia production principles
• User experience (UX) and accessibility standards
• Learning management systems (LMS) and SCORM/xAPI standards
• Emerging trends and best practices in workplace learning and development
• Creating interactive eLearning, videos, graphics, and multimedia assets
• Applying visual design principles to communicate complex information effectively
• Managing multiple projects and competing priorities
• Collaborating with subject matter experts and stakeholders
• Troubleshooting technical and design issues
• Written and verbal communication
• Quality assurance and attention to detail
• Ability to transform complex concepts into clear, engaging…