Senior Product Design Manager, Fulfillment

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it.

That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

As the Senior Product Design Manager for Payments and Fulfillment, you will operate as a cross-functional partner and direct design manager across two critical foundations of the marketplace:
Payments and Fulfillment. The design team across these two initiatives is small & mighty, though each initiative is very organizationally complex. There is also ample opportunity to influence our UX Foundations in both the Buyer and Seller experience. Payments and Fulfillment initiatives sit within our Marketplace Trust group, and this position will report into the Design Director for Marketplace Trust.

Each of these initiatives operate across the two sides of Etsy’s marketplace, building for both buyer and seller experiences. Our Payments initiative covers things like partner integrations, ensuring sellers get paid, as well as the buyer-facing cart & checkout. Our Fulfillment initiative covers both the buyer and seller transaction & post transaction experience. Together, both of these spaces are major foundational products that underpin Etsy’s marketplace.

This is a highly collaborative leadership role that will require close partnership with Product, Engineering, Research, Brand, and Design Systems. As the design leader across these two teams, you will be both a strategic product partner and the standard-bearer for impeccable design and execution. You will also be expected to pair effectively with other design leaders to ensure that we are delivering a consistent, “One Etsy” buyer experience while navigating feature-specific constraints in your specific area.

The ideal candidate for this job should have excellent executive presence, and a history of successfully advocating for design excellence in seller tools or business tools. This is a full-time position reporting to the Director, Product Design.

Product Design Managers at Etsy are responsible for shaping strategy, vision, and execution in their respective product area. As a design manager you will also be responsible for elevating craft quality, developing design talent, and organizing your team to get the best outcomes.

• Lead with Strategy Work closely with Product, Engineering, and Research leadership to define and drive strategies, anticipating platform tradeoffs, technical constraints, and performance considerations while ensuring cohesive user experiences.
• Bring Clarity to Complexity Navigate evolving architecture, regulations, responsive systems, and shifting priorities. Frame ambiguous problem spaces into clear opportunities grounded in user insights and business goals.
• Grow and Support Your Team Coach designers through complex initiatives and platform dependencies. Develop a high-trust, inclusive environment with clear expectations around quality, accessibility, craft excellence, and performance-oriented design.
• Champion Craft & Systems Thinking Partner with Brand and Design Systems to ensure…