Senior Product Designer, Search Results

Own patient search results design at Headway, with a focus on conversion-critical experiences and provider discovery.

• Lead design for the patient search results experience, including results tiering
  , provider cards
  , match explanations
  , filters and sort
  , plus sparse and empty states that may reduce care intent
• Design and run sustained experiments on a conversion-critical surface: define the hypothesis, create variants, review results, and decide the next iteration
• Collaborate on how style and experience signals are expressed to patients, partnering with the Ranking team on signals and the Profiles team on where they lead
• Develop a point of view on how search results should evolve, then translate it into shippable increments with PM and EM
• Work with research and data to understand why patients hesitate; run research when needed, and design for patients who do not know what they want yet
• Raise the craft bar on one of Headway’s highest-traffic patient surfaces and evolve the design system where it does not yet meet needs
• Prototype in code and AI tools so the team can react to realistic outputs rather than static mockups

• 5-8 years of experience designing consumer products with end-to-end ownership of a live surface used daily
• Portfolio demonstrating mature, shipped craft on dense, information-heavy interfaces
• Experience iterating on a conversion-critical surface over months, with clear reflection on what failed and what worked
• Comfort with numbers: able to name what to measure and what the measurement might miss
• Strong judgment on reducing choice: comfort removing elements when the core problem is too much choice
• Partner effectively with PM and engineering as peers; share work before it is finished; remain effective under pressure without getting brittle
• AI tools already part of your workflow, with experience explaining where they helped, where they were wrong, and what you overrode
• Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus

• Design the patient search results page and provider cards, including tiering, card messaging and ordering, and the way match explanations justify selection
• Handle scenarios where there are only two options instead of forty
• Work within the Patient Onboarding pod with a Staff Product Designer, PM, engineering manager, and researcher, plus close collaboration with the team that computes provider relevance
• Pod runs live experiments continuously
  , enabling visibility into patient responses within days
• Expected to iterate on a shipped surface for weeks at a time rather than designing once and handing off
• Design team is AI-first

• Claude Code
• Cursor

• New York City:
  onsite in New York, NY
• Also available:
  Remote
  , San Francisco, CA, and Seattle, WA
• Full time
• Department:
  All Cost Centers;
  Research & Development;
  Product & Design;
  Product Design

• $180,000 - $225,000 base salary (yearly)
• Offers equity; equity compensation eligibility may apply depending on position and level

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year plus a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development