Senior Surgical Coordinator ​/ Surgical Patient Navigator

Atlantic Spine Center — Leader in Endoscopic & Minimally Invasive Spine Surgery

Target Compensation: $80,000–$100,000+ annually

Competitive base salary plus performance-based incentives and benefits. Compensation will be based on experience and performance.

Atlantic Spine Center is a recognized leader in
endoscopic and minimally invasive spine surgery
. We are dedicated to providing advanced surgical solutions while delivering an exceptional, highly personalized patient experience.

We are seeking an experienced
Senior Surgical Coordinator / Surgical Patient Navigator
who can build strong relationships with patients and guide them through one of the most important healthcare decisions of their lives.

This is
not simply a scheduling position
. We are looking for an experienced professional who understands the complete surgical journey—from a surgeon’s recommendation through patient education, insurance authorization, medical clearance, scheduling, and surgery.

• Build trusted relationships with patients after surgery has been recommended
• Personally follow up with patients who are considering spine surgery
• Listen to patients’ concerns and identify barriers preventing them from moving forward
• Help patients navigate scheduling, insurance, work, family, transportation, and other logistical concerns
• Coordinate the entire surgical process from recommendation through completion
• Work closely with our spine surgeons, clinical team, patient advocates, insurance team, and surgical facilities
• Coordinate insurance authorization and required documentation
• Arrange preoperative testing, medical clearances, and appointments
  
  Re-engage patients who have stopped responding to previous outreach
• Ensure patients with medical questions or concerns are promptly connected with the appropriate clinician
• Maintain accurate patient status, communication, barriers, and next steps in our CRM/EHR
• Provide an exceptional patient experience throughout the surgical journey

Atlantic Spine Center is developing advanced
AI-assisted patient engagement technology through MD360
.

Our AI agents will help with routine outreach, reminders, follow-up, and identification of patients who need additional assistance.

The Surgical Coordinator will provide the
human expertise and relationship
behind this technology.

You will work alongside our MD360 AI system to:

• Prioritize patients who need personal attention
• Respond to complex patient situations
• Identify common reasons patients hesitate or become lost to follow-up
• Improve patient communication workflows
• Help our technology team improve AI-assisted patient engagement
• Ensure technology enhances—not replaces—the human relationship with our patients

We strongly prefer candidates with significant experience in:

• Spine surgery
• Neurosurgery
• Orthopedic surgery
• Pain management
• Other high-volume surgical specialties

• 3+ years of surgical coordination experience preferred
• Strong surgical scheduling and patient-navigation experience
• Experience with insurance verification and surgical authorization
• Excellent telephone and interpersonal communication skills
• Exceptional follow-up and organizational skills
• Ability to communicate effectively with patients who may be anxious, hesitant, or uncertain
• Comfortable managing a large surgical patient pipeline
• Experience working with CRM and EHR systems
• Comfortable adopting AI and other new healthcare technologies
• Highly accountable and results-oriented while remaining patient-centered
• Ability to work effectively with physicians, clinical staff, insurance teams, and surgical facilities

Success in this role means:

• Patients receive timely, personalized follow-up after surgery is recommended
• Patients understand the next steps in their care
• Patient questions and concerns are identified quickly
• Patients are not lost because of poor communication or lack of follow-up
• Insurance and authorization issues are addressed efficiently
• Patients who need additional physician guidance are identified promptly
• Surgical scheduling and preparation are organized and efficient
• Every patient’s decision and status are…