Enterprise Customer Enablement & Training Specialist

About Air Ops

Air Ops helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.

Thousands of marketers use Air Ops to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.

Air Ops is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

We re looking for a senior customer enablement leader to own and scale our Content Engineer certification program. You ll lead live cohort sessions that transform marketing professionals from "One-Shot Prompter" into Content Engineers—professionals who think in systems, build intelligent workflows, and create compounding value through automation rather than relying on manual AI interactions.

This isn t just platform training. You re fundamentally reshaping how marketing teams approach content work in the AI era, building the profession that will define the next decade of marketing. You ll design progressive curriculum across Foundations, Intermediate, and Advanced tracks, facilitate hands-on 90-minute sessions where participants build real workflows solving their actual problems, and create the educational experiences that lead to promotions, raises, and measurable team transformation.

Your impact extends beyond the classroom—participant struggles become product insights, cohort feedback directly informs platform development, and you ll be the critical bridge between customer learning and our engineering roadmap.

• Live Cohort Facilitation
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  Lead 2-week cohort sessions across multiple skill levels (Foundations through Advanced), delivering interactive, demonstration-heavy experiences where participants build workflows in real-time. Run both public cohorts and private enterprise training sessions for 20+ person teams.

• Curriculum Development
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  Design and continuously evolve educational content across three certification tracks, creating session materials, builder exercises, homework assignments, and comprehensive takeaway documents that meet learners where they are.

• Hands-On Workflow Building
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  Guide participants from simple 2-4 step automations to sophisticated 15-25+ step orchestrations, teaching the foundational "Gather → Analyze → Extract" pattern and progressing to liquid query syntax, iterator patterns, and intelligent quality assurance systems.

• On-Site Enterprise Training
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  Travel to deliver in-person enablement sessions for enterprise customers, adapting curriculum to specific organizational needs and use cases while maintaining the core Content Engineer philosophy.

• Product-Education Feedback Loop
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  Synthesize cohort pain points, feature requests, and learning barriers into actionable product insights. Your observations from where participants struggle most directly inform platform improvements and documentation priorities.

• Outcome Measurement
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  Track and report on participant success metrics including workflow implementation rates, time savings achieved, team efficiency gains, and career advancement outcomes (promotions, raises, new titles).

• Asynchronous Content Creation
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  Develop self-serve learning materials, micro-certifications, and university-style resources that complement live instruction and enable scalable knowledge transfer.

• 3+ years in customer enablement, technical training, or marketing operations with a track record of teaching complex technical concepts to non-technical audiences

• Exceptional public speaking and facilitation skills
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  You re energizing on camera, think on your feet during live troubleshooting, and create "aha…