Professional Development Quality Assurance Associate

Location: New York

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary

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** MISSION
* * Children need to spend their most critical years with dedicated, educated, trained, and well-compensated individuals to thrive. The New York Early Childhood Professional Development Institute leads the work to establish and implement an early childhood workforce system to ensure funding, standards and competencies, career development resources, qualifications and credentials, professional development (training and strengths-based coaching), and program quality assurance and improvement for individuals who work with young children throughout New York.

Housed at the City University of New York, the Institute is a fast-paced, dynamic public/private partnership that is committed to the early childhood workforce across New York State.
** GENERAL DESCRIPTION
** The Aspire Registry is New York State’s early childhood workforce data system and a core component of New York Works for Children (NYWFC). One of NYWFC’s most critical responsibilities is maintaining a high-quality training approval system, which ensures that professional development offered across the state is aligned with OCFS regulations, the New York State Core Body of Knowledge (CBK), and best practices in adult learning.

The Professional Development Quality Assurance (PDQA) Associate plays a key role in upholding the integrity of this system. This position supports the consistent and accurate review of trainer and training applications, provides high-quality customer service to trainers and organizations, and ensures statewide adherence to training quality standards. This role reports to the Director of Professional Development Quality Assurance, collaborates with the Senior PDQA Associate, and works in a collaborative environment with a diverse team of professionals across NYWFC.
** DUTIES AND RESPONSIBILITIES
** Training & Trainer Application Review
* Review and evaluate trainer, training, and training organization applications submitted to The Aspire Registry for accuracy, completeness, and alignment with OCFS training requirements.
* Apply PDQA review criteria consistently and ensure timely processing of submissions.
* Identify discrepancies, missing information, or quality concerns and follow up with applicants as needed.
* Support implementation of new training approval enhancements (e.g., course tagging, CBK updates, training credit guidance).Quality Assurance & System Integrity
* Uphold NYWFC’s standards for professional development quality and statewide compliance.
* Maintain up-to-date knowledge of OCFS regulations, the Core Body of Knowledge, adult learning standards, and NYWFC guidance documents.
* Participate in internal audits, cross-checks, and quality reviews to ensure consistency across the PDQA team.
* Support data accuracy by updating records, flagging system irregularities, and collaborating with the Senior PDQA Associate and Director of Professional Development Quality Assurance on complex review issues.

Customer Service & Trainer Support
* Provide timely, professional, and accurate customer service via email, phone, and support tickets to trainers, organizations, and other stakeholders.
* Offer clear guidance on NYWFC policies, application requirements, and training quality expectations.
* Assist applicants with navigating Aspire, submitting materials, and resolving technical or procedural issues.

Collaboration & Workflow Management
* Collaborate closely with the Senior PDQA Associate and PDQA Director to meet processing targets and maintain high-quality standards.
* Work effectively within a diverse, fast-paced team environment across NYWFC, the Aspire team, and partner organizations.
* Attend and contribute to recurring team meetings, and…