Student Support Manager

• Job Type: Officer of Administration
• Regular/Temporary:
  Regular
• Hours Per Week: 35
• Salary Range: $70,000–$80,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

University Life is a central division that supports all Columbia students by fostering an inclusive, connected University community across Columbia’s 17 schools and campuses. We serve as a hub for student engagement, cross-school collaboration, and coordinated University-wide initiatives that strengthen the student experience. Our work is grounded in building trusted relationships across the institution so that students can access the resources, opportunities, and support systems they need to succeed.

We advance student well-being, belonging, and personal development through programs, policies, and partnerships that encourage connection, leadership, and dialogue across diverse experiences and perspectives. Guided by our core values of connection, integrity, respect, service, and continuous learning, we are committed to creating environments where students feel welcomed, supported, and empowered throughout their academic journey.

Through close collaboration with students, faculty, and staff, University Life champions a Columbia defined by inclusion, community citizenship, and holistic support—one where every student can participate fully in campus life and contribute meaningfully to our shared University community.

The Rules of University Conduct are intended to ensure the protection of free speech and rights to engage in demonstrations and protests  Rules Administrator and the Office of Rules Administration (ORA) investigate complaints filed under the Rules of University Conduct. The Rules Administrator works closely with the Office of the Provost to ensure appropriate administration of the Rules. The Office of Rules Administration strives to achieve the highest levels of fairness, transparency, and efficiency, and the Rules of University Conduct require that enforcement of the Rules be content‑neutral at all times.

Grounded in evidence‑based practice and values of accountability and community citizenship, ORA upholds community standards while advancing equitable student outcomes.

Reporting to the Senior Director for Student Affairs, First Assistant Rules Administrator, the Student Support Manager provides high‑complexity support to students navigating the Rules of University Conduct process. The incumbent serves as a key point of contact for respondents, helping them identify their needs, understand University policies, and connect to appropriate resources throughout the investigation and resolution lifecycle.

The Student Support Manager plays a central role in post‑determination support, managing a caseload of students who have been found responsible for violations; including leadership of the return process for students following disciplinary suspension. The incumbent oversees a structured, high‑touch reintegration framework that includes mandatory educational advising, reflection on community standards, and close partnership with School‑based Advising Deans to ensure a successful transition back to campus life.

The Student Support Manager partners closely with ORA staff, the Office of General Counsel (OGC), the Office of Institutional Equity (OIE), the Center for Student Success & Intervention (CSSI), the Department of Public Safety, Facilities and Operations, the Office of Religious Life, Deans of Students, Advising Deans, and other campus partners to support a holistic review of student behavior in sensitive situations that require significant independent judgment, discretion, and attention to procedural detail.

• Lead the implementation of the return framework for suspended students, coordinating a multi‑session advising model that…