Enrollment Specialist

Location: Jamaica

Enrollment Specialist

POSITION DETAILS

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia's degree-seeking students are born outside the United States;

they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020).

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Under the direction of the Director of Enrollment Services, the Enrollment Specialist will play a critical role in implementing a comprehensive, student-centered enrollment strategy designed to attract, support, and retain qualified students. The Enrollment Specialist will collaborate with key campus stakeholders to remove barriers and drive persistence for new and continuing students.

This position requires a strong understanding of student development, financial aid processes, registration processes, academic policies, procedures, and systems, and a demonstrated commitment to first-generation and low-income student success. The Enrollment Specialist will, in addition to the CUNY Title Overview, perform the following:

Responsibilities include but are not limited to the following:

+ Oversee daily operations of the Registration Lab and the Financial Aid Resource Center (FAFSA Lab), ensuring effective coverage across service areas, including check-in, virtual platforms, phone, and email support.

+ Provide high-quality, wrap-around support to prospective and continuing students and their families regarding financial aid, registration, and enrollment services, including guidance on the FAFSA and TAP filing, and Dreamer resources such as the Jose Peralta Scholarship and The Dream.

US National Scholarship.

+ Coordinate and lead outreach campaigns and events (e.g., Kickstart, Open House, info sessions), to promote early engagement, timely registration, first-year retention, and on-time graduation.

+ Develop and align service strategies that remove enrollment and financial aid filing barriers through clear communication, proactive engagement, and innovative, student-centered approaches.

+ Support targeted student outreach by communicating with key caseloads, including graduation cohorts, first-year and transfer students, re-admit students, adult learners, ACE-to-matriculated pipelines, and NYSOP eligible students.

+ Review and resolve enrollment challenges, including prerequisite overrides, withdrawal planning, and session 2 registration strategies that encourage continued progress toward degree completion.

+ Conduct self-registration demonstrations and support staff training; coordinate new-student group enrollment workshops in partnership with key Enrollment Services teams.

+ Participate in internal quality-control reviews to assess compliance with academic and financial aid policies, educating students on SAP, withdrawals, appeals, and how these processes impact eligibility and progression.

+ Supervise, train, and onboard part-time staff, student assistants, and peer mentors; manage schedules, timesheets, and workflow coordination.

+ Use data to inform decision-making by generating and analyzing reports on enrollment trends, student persistence, and outreach effectiveness; prepare findings and recommendations for senior leadership.

+ Coordinate implementation and optimization of Customer Relationship Management (CRM) systems (e.g., Slate), and utilize CUNYfirst and EAB Navigate to deliver timely, proactive communication and track student engagement.

+ Develop training resources and facilitate onboarding sessions for new staff focused on student success service strategies, enrollment management initiatives, financial aid literacy, and effective outreach campaign execution.

+ Collaborate with cross-campus departments to ensure streamlined processes, accurate information sharing, and a holistic, efficient student support experience.

+ Maintain clear, updated, and student-friendly communications via web and print in partnership with Campus Marketing.

+ Represent Enrollment Services in college-wide meetings and committees as needed.

+ Prepare regular updates, reports, and…