Specialist, eRetail - Fragrance & Beauty

Specialist, eRetail – Fragrance & Beauty

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We value the perspective, experience and potential you could bring to CHANEL and strongly encourage your application.

About the role:

CHANEL is hiring a Specialist, eRetail - Fragrance & Beauty
. You are an energetic, independent, and curious self-starter to join the Fragrance & Beauty (F&B) eRetail Team based onsite in New York City
. The ideal candidate will assist our e-business planning and execution with key Retailers and act as the operational backbone of our digital business, owning end-to-end trafficking and delivery of creative assets to retail partners. This role interfaces with internal and external teams—domestically and internationally—and is a key support partner for Marketing, Media, Artistic Direction, Global E-Retail, Planning and Legal. Your goal is to ensure the strategic vision, defined by Senior Managers (e.g., .com

Account Owners), is executed on the digital shelf—on time, to spec, and without friction.

Our ideal eRetail Specialist will have a minimum of 2 years of experience in eBusiness, Marketing, Planning, or Business Development with a passion for details, collaboration, digital strategy, and working on a fast-paced multi-faceted team.

What impact you can create at CHANEL:

As the space evolves, we need dedicated strategy and goals to ensure the appropriate development and execution of media and marketing plans for the brand experience, operational effectiveness, and conversion. We require a dedicated eRetail Specialist with a focus on operational excellence and managing asset deliverables.

CREATIVE ASSET PROJECT MANAGEMENT

• Support eRetail calendar maintenance for assigned Retailers with site exposure, relevant dates and campaigns, tracking all live dates, asset deadlines, and campaign windows to ensure opportunities are not missed.
• Own project management timelines and deliverables for creative asset planning.
• Manage the delivery and internal routing of campaign placements between internal (local Creative, Marketing, PR) and external teams for assigned Retailers.
• Support Senior Managers in kicking-off Asset Plans.
• Understand and reference Global guidelines as needed to support the team’s exploration of new opportunities.

CROSS-SITE EXCELLENCE

• Support Senior Managers in daily site/spot checks during needed coverage moments.
• Conduct rigorous quality assurance (QA) on retailer sites, proactively identifying broken links, missing assets, or incorrect copy and escalating to vendors/retailers for immediate resolution.
• Assist Senior Group Director in managing external vendors for automated monitoring of eRetail sites in the US.
• Support content delivery across .coms as the primary user; responsible for uploading, auditing, and pushing Below the Fold content to retailer .coms to ensure product detail pages are launch-ready.
• Manage day-to-day operations of review seeding and sampling programs, ensuring inventory is secured and technical integration is functioning.
• Support sampling operations.

STRATEGIC SUPPORT & CROSS-TEAM COLLABORATION

• Support 360 launch brief inputs across accounts.
• Support the team in ongoing competitive landscape research and analysis to identify gaps, opportunities and best practices.
• Maintain a monthly scorecard tracking Asset Delivery Timeliness and Live Site Experience.

You are energized by:

• Organization, detail-orientation and project management.
• Working in a highly collaborative and fast-paced environment.
• Identifying efficient ways of working and problem solving.
• Building relationships with cross-functional partners and teammates.
• Communication and process-management.
• The ability to work independently and autonomously to drive projects forward and meet timelines and deliverables.

What you will bring to the team:

• Demonstrated strength in time-management, reliability, organization, and detail-orientation.
• Proven experience working in Excel, Smartsheet (or similar), and PowerPoint (required).
• Strong workflow and prioritization skills.
• Experience interacting with retailers preferred.
• Willingness to learn, stay curious and…