Manager, Fashion Engagement & Curriculum

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is looking for a creative, Adult Learning Instructional Designer to join our Fashion Expertise team. You will play a leading role in impacting how our Fashion Retail population receives and retains information relevant to Product, Service and Style in a Boutique environment. This role interfaces with subject matter experts throughout the Fashion Division and is a key partner for our Corporate and Retail Fashion Expertise and Digital Learning teams.

They will be critical to the design, implementation strategy and impact assessment of wide‑scale learning programs alongside the Group Director of Fashion Engagement & Curriculum. Our ideal candidate will have 3‑4 years of experience and a passion for building Fashion‑centric classroom‑style learning modules.

• Conduct ongoing needs assessments in partnership with the Group Director, Fashion Engagement & Curriculum to ensure learning solutions are relevant to evolving business needs.
• Adapt Global and design local skill‑and‑knowledge‑based learning solutions that will engage Adult Learners of varied levels of tenure and expertise.
• Global and local programs consist of seasonal Fashion collection training, Client Experience modules, Product Expertise Seminars and Styling content.
• Collaborate in developing a Learning Management System to quantify reach of learning programs across the learning population of 1,400 Retail employees.
• Embrace tech and AI to optimize learning content creation and boost learner retention.

• The fashion industry as a whole and CHANEL’s history, culture and collections.
• Showing fearless curiosity to understand how to propel CHANEL’s culture of learning.
• Contributing to a highly collaborative and fast‑paced environment.
• Navigating complexity and supporting consistent transformation and change.
• Remaining open to feedback and maintaining a growth mindset.

• A bachelor’s degree in Fashion Merchandising, Adult Education or Human Resources preferred.
• Certificates in Adult Learning or Instructional Design encouraged.
• Experience in learning content design and Instructional Design methodologies.
• Expertise in gathering learner data to measure impact of training team output.
• Proficiency in Microsoft Suite, especially Teams, PowerPoint and Excel.
• Understanding of Luxury Retail environment.

• Partially Remote:
  Role requires a minimum of three days in‑person office presence at the designated location/office.
• 3‑4 Years of experience in content design, learning, retail or Fashion.
• Bachelor’s Degree in Fashion Merchandising, Adult Education or Human Resources preferred.
• Location:
  
  New York City Office.
• Travel requirements:
  Minimal