Library Specialist Access & Circulation, Evening at Barnard College Library

Library Specialist for Access & Circulation, Evening

The Library Specialist for Access and Circulation, Evening, coordinates the public services of the library connected to the collection through direct work with the collection, in support of the research and community life of the Barnard College communities. The purview of this position is frequently the first point of contact for people with the library during evening hours; using superb oral and written communication skills to close on the in-person and email inquiries from users;

responsibilities include stacks maintenance; supervising student staff members; coordinating maintenance and troubleshooting of user-serving equipment on the collections floors; creating and maintaining outstanding customer service practice including basic reference and referrals at the circulation desk; proven ability to multitask multiple transactions at our service point; connecting with other service points including the Centers of the Milstein Teaching and Learning Center, ATLIS, AV, and the Archives;

creating a welcoming environment for all users including students, alums, faculty, staff, and community partners; participating in Operations Team projects; collaboration on some projects with Library Specialist for Access Services, Day; and supporting Barnard College’s commitment to diversity, inclusion, and equity.

This position reports to the Associate Director of Access and Engagement and is part of the Library Operations Team at Barnard Library. All members of the Library Operations team cross-train and provide backup for other Operations Team positions; participate in ongoing learning; build Library relationships across Barnard and Columbia; raise the profile of the Library; and work toward equity and inclusion to contribute to a thriving work environment and a user-focused commitment to accessibility.

Position is 35 hours per week. During the academic year: 7-hour shift Su-Th that ends when the library services conclude; during summer and academic breaks: 7-hour shift M-F that ends when the library closes. Must be available for occasional days and Friday/Saturday coverage.

Services the Circulation & Help Desk, a central access point for Library services and collections, including, but not limited to these responsibilities:

• Executes best practices for all operations of the library service desk, including basic reference, referrals, and excellent service, including sharing information about policies and collections (including the main collection, reserves, media, and zines), resolving problems, and clearing blocks (includes accessing and protecting users’ confidential circulation records) at the desk and in the Library in person, by email, by phone, and on chat reference.
• Carrying out customer service practice with a focus on affirming students of historically marginalized identities; accessibility; and a welcoming environment for students, alums, staff, and faculty.

Troubleshooting and supporting spaces and equipment in connection with the collection throughout the library:

• When needed, working with BCIT and AV, to ensure maintenance and function of equipment throughout the library user space, including maintenance for printers, computers, scanners, adjustable-height desks, etc.
• When needed, reporting or placing tickets with Barnard Facilities and Custodial Services to ensure maintenance and repair of all building facilities related to the collection area when needed, including furniture, lighting, etc, should issues arise during the evening shift.

Supporting access to the collection, a core resource for research, teaching, and community building, including but not limited to:

• Coordinate daily circulation of the collection, including:charging and discharging items;maintaining book drop during peak times;reshelving;maintaining hold shelf;serving consortial borrowing and lending, including lending and receiving ReCAP, Borrow Direct, Interlibrary Loan (ILL), Rapid, Health Sciences Library (HSL)-Morningside, and returns of Barnard materials to Columbia Libraries and consortial partners;
• Collection…