Training Manager

Job Description

We are seeking a dynamic, experienced, and energetic Training Manager to design and oversee execution of our onboarding and continuing education programs. The Training Manager will play a pivotal role in partnering with companies within the Guild network to identify training needs, create customized training plans, facilitate training programs, provide support for other trainers within the Guild network, evaluate program success through data, and partner with field operations to ensure consistency in training programs across the organization.

Key Responsibilities:

• Conduct comprehensive needs assessments to identify gaps and opportunities for training within the organization.
• Collaborate with owners, department heads, and employees to gather insights and determine training priorities.

• Design and develop tailored training programs to address identified needs and align with organizational goals.
• Incorporate various instructional methods, including e-learning, workshops, and hands-on training.

• Where necessary, deliver engaging and effective training sessions for new hires and existing employees.
• Provide support and guidance to other trainers to ensure consistency and quality in training delivery.

• Demonstrate the effectiveness of instruction by aligning training assets with measurable indicators across a comprehensive program and show how tough problems can be addressed with intentional learning activities.
• Use data and analytics to measure the effectiveness of training programs.
• Gather feedback from participants to continuously improve training content and delivery methods.
• Prepare and present reports on training outcomes and impact to senior management.

• Collaborate with field operations teams to ensure training programs are aligned with operational needs and practices.
• Collaborate with trainers and leaders to ensure they are supported and equipped with the learning tools, materials, and structure needed to execute training sessions.
• Maintain open lines of communication with field staff to gather ongoing feedback and adjust training programs as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 5 years of experience in training and development, preferably in a managerial role.
• Strong understanding of adult learning principles and instructional design.
• Excellent presentation, communication, and interpersonal skills.
• Proficiency in using learning management systems (LMS) and other training technologies.
• Ability to analyze data and generate actionable insights.
• Demonstrated ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

• Certification in training and development (e.g., CPTD, ATD).
• Experience in the home services sector.

Personal Attributes:

• Innovative and creative thinker with a passion for continuous learning and improvement.
• Strong leadership skills with the ability to inspire and motivate others both inside and outside of the classroom.
• Detail-oriented and highly organized.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum strategies and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Frontier Service Partners Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

* This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.