Technical Trainer

Job Description & Responsibilities

Position Responsibilities

• Directing and delivering effective hands-on classroom Wave Relay® training
• Developing comprehensive training programs for customer-focused Wave Relay® training courses
• Developing training materials including outlines, presentations, course handouts, and knowledge/skills tests
• Creating instructor materials for Field Application Engineers who deliver training programs
• Developing and conducting training effectiveness evaluations to continually enhance the company’s customer-focused training programs
• Mentoring instructors to enhance customer-focused training programs
• Ensuring all training programs and courses meet business needs and quality standards
• Conducting needs assessments, anticipate future training needs, and plan accordingly
• Managing course enrollments
• Technical degree or equivalent knowledge/skills, preferably in Electrical or Computer Engineering
• Experience teaching in a classroom environment
• Experience conducting and evaluating customer-focused training programs or experience speaking to groups of people
• Understanding of networking and IP scheming
• Must be willing and able to travel up to 25% of the time
• Must have the ability to obtain a United States security clearance

Preferred Qualifications

• Understanding of radio frequencies (RF) and wireless communications
• Knowledge of mobile ad hoc networking (MANET)
• Experience with Wave Relay® products
• Experience conducting training for both commercial and government customers
• Active United States security clearance

The base pay for this role can vary from $132,750 to $165,875 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits;

and pet discounts. This posting will be accepting applicants on a rolling basis until filled.

We are looking for a Technical Trainer who will be responsible for conducting, developing, and evaluating customer-focused hands‑on technical training programs to join our team in New York City. You will develop training outlines, presentations, materials, and evaluations for the company’s Wave Relay® training courses. You will also be responsible for evaluating training programs on an ongoing basis by collecting feedback from customers and working with internal teams to ensure maximally effective training programs.