Trainer and Coach, WWFE Global Trainer Centre of Excellence

Description

To meet the growing global demand for AWS services, we are seeking experienced, talented, and dedicated individuals with strong presentation and coaching skills to train and coach our customer-facing field teams and front-line managers. Your role will be to confidently equip these teams with the skills to effectively engage with and communicate the AWS value proposition and how it drives business outcomes for decision-makers, from line-of-business leaders to IT stakeholders.

Using our comprehensive Learning Library of programs, you will deliver impactful virtual and in-person learning experiences. These programs cover advanced skills including strategic account planning, objection handling, and advanced value proposition articulation. Your role will be to confidently facilitate these programs, help our field teams and front-line managers translate technical concepts into compelling business solutions, and contribute to the development and iteration of training programs.

By working closely with our field teams and sales leaders, you will use your strong presentation and coaching skills to ensure they can effectively communicate the business impact of AWS.

• Deliver global enablement and training programs to support the development of our field teams and front-line managers.
• Conduct employee training using a variety of instructional techniques and delivery methods, including classroom-based learning, virtual learning, and 1‑1 coaching.
• Create an engaging learner experience in each training class with various training strategies.
• Work with key internal stakeholders to ensure accurate and effective delivery of training content.
• Provide content and class feedback to course developers to help improve curriculum quality.
• Build confidence within our field team members and front-line managers to engage with decision makers in technical and non-technical roles.
• Lead the delivery of programs that incorporate AWS strategy, mission, and technology with our sales and business development methodologies.
• Deliver training courses focused on accelerating the ability of our global field organization to articulate AWS value propositions.
• Help field team members and front‑line managers translate AWS solutions into business outcomes for customers.
• Collaborate with the training team to ensure consistency in program delivery across different regions and formats.
• Stay updated on AWS services and value propositions to effectively communicate them in training sessions.
• Implement post‑program activities to reinforce learning and encourage application of skills.
• Collect and analyze feedback from training participants to continuously improve program effectiveness.
• Demonstrate willingness and ability to travel up to 50% of the time to deliver in‑person training sessions.
• Contribute to the innovation of our training programs by assisting in the development of AI‑enhanced, immersive self‑paced interactive training, generative AI‑powered classroom experiences, and microlearning modules.
• Facilitate and nurture communities of practice to encourage ongoing learning and knowledge sharing among participants.

A typical day is dynamic and engaging. You might start your morning preparing for a virtual training session on advanced customer discovery techniques, deliver the workshop, review participant feedback, collaborate on upcoming content, conduct a one‑on‑one coaching session, and end with a strategy meeting to discuss new training initiatives. You may also develop micro‑learning content, explore AI integration, mentor junior trainers, and nurture communities of practice throughout the day.

The Global Trainer Center of Excellence (GTCoE) is a vital component of the AWS Worldwide Field Enablement (WWFE) organization. As part of WWFE, the GTCoE focuses on developing, piloting, scaling, operationalizing, and delivering high‑quality training programs that empower AWS field teams globally. It employs innovative, scalable, and consistent learning experiences that align with AWS’s evolving business strategies and customer needs, leveraging AI, virtual and augmented reality, adaptive…