Admissions Representative; Hybrid – Chicago Campus

Pacific College Job Announcement – Admissions Representative (Hybrid) – Chicago Campus

Pacific College is seeking a dynamic individual for the position of full‑time Admissions Representative at our Chicago campus. This position is hybrid, with at least 2–3 days per week required onsite at the Chicago campus.

The Admissions Representative is the first point of contact for prospective students responsible for providing information about the profession, the college, our programs, philosophy, features, and benefits of the school. The Admissions Representative must meet the school’s enrollment objectives in an accurate, professional, and ethical manner and work within the contact strategy to reach, connect with, interview, and help prospective students through application and initial registration to Pacific College’s acupuncture and massage programs.

• Conduct interviews, tours, and evaluate each prospective ground student based on their needs, desires, interests, qualifications, motivations, and commitments in accordance with all school and company policies, regulations and accrediting agencies’ standards.
• Strive toward admissions targets and maintain satisfactory levels of activity for both the ground and online programs.
• Present information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition, fee schedules, refund policy, payment plans and other college policies.
• Assist students through each step of the admissions process from inquiry, document collection, final interviews, New Student Orientation and during the add/drop period of each term.
• Maintain compliance with admissions policies and procedures.
• Refer students as appropriate to Financial Aid or the Bursar for payment plan options.
• Follow up weekly on students with pending tasks and assist them in completing the application efficiently.
• Assist students with finalization of registration and the enrollment process.
• Represent Pacific College’s programs at open houses, information sessions, weekend events, and occasional off‑site recruiting and educational events.
• Attend all staff meetings, requested training, stretch meetings and one‑on‑one coaching sessions with the Director of Admissions.

Sales Ability and Effective

Collaboration:

Through effective questioning and product knowledge, guide prospective students through admissions process, build rapport, demonstrate capability, and gain commitment. Promote a collaborative working relationship with other departments to best serve students.

• Follow and respect admissions procedures, activity guidelines and customer service expectations, including CRM entry and note‑keeping.

Communication: Clearly convey information and ideas through a variety of collateral, and maintain active communication with Finance, Student Advisors, Deans, etc.

• Organize communication in a CRM (Salesforce & Campus Vue), maintain student engagement and ensure understanding.
• Enter data and notes on each interaction promptly.

Customer Focus: Ensure prospective students’ needs are the primary focus by understanding their needs, building relationships, and using feedback systems.

• Follow a documented contact strategy, using CRM tools to contact, connect, set appointments, interview, and take applications.
• Maintain satisfactory outbound/inbound inquiry calls (minimum 100 outbound dials per week).

Managing Work (Time Management), Energy, Applied Learning, Initiating Actions, Stress Tolerance: Effectively manage time, maintain high productivity, pursue continual learning, take proactive action, and handle stress while maintaining flexibility.

• BS/BA strongly preferred.
• Prior admissions experience or experience in recruitment, sales, customer service preferred.
• Knowledgeable/Interest in holistic health.

The work environment is a typical office/workstation setting. Employees may sit or stand at a desk, operate a computer, and participate in campus events, info sessions, open houses, and off‑site events with setup and takedown responsibilities.

Reasonable accommodation may be made to accommodate…