Adult English Language and Literacy Intake Advisor

Department:
Branch Services & Programs

Location:

Bronx Library Center

Compensation: $60,000 / year

Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.

Instruction is offered in three, 10-week cycles and one, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interviews, monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.

• Own
  • Case management and regular communication with students
  • Outreach and relationship building with internal and external partners for program referrals
• Teach
  • Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
  • Job readiness skills to students
  • Basic digital literacy and online learning platforms to new students
• Learn
  • NYPL strategic priorities and initiatives
  • How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards
• Improve
  • Student retention and persistence in program participation resulting in higher measurable skill gain
  • Student registration and intake processes ensuring a positive patron experience

• Recruit, assess, and place students
• Regularly communicate with absent students to identify and eliminate barriers to program participation

• Receive or maintain certification in Best Plus and TABE administration
• Enter data into program and Library databases (ASISTS and Google Drive)

• Coordinate localized information sessions
• Coordinate with both external and internal partners to provide workshops to a diverse population
• Analyze data and run reports that will influence future programming choices

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
• Provide workshops on using technology, orientations to library services, etc.

• Bachelor’s Degree in education, English, literacy or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners

• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs)
• Intermediate knowledge of Microsoft Office and Google Drive
• Proficiency in navigating and leading meetings…