Academic Program Specialist; HEOa

Academic Program Specialist

Reporting to the Associate Director for Recruitment and Collaborative Strategies, the Academic Program Specialist is responsible for planning, executing, and guiding all academic support initiatives for the Accelerated Study in Associate Programs (ASAP). The Specialist collaborates with ASAP program staff and other campus stakeholders to create and support initiatives and interventions that promote student success.

• Develop engagement strategies to support student success and assist program in meeting retention goals and benchmarks.
• Analyze retention and attrition data to identify trends and to develop appropriate student support models.
• Assist in identifying, monitoring, and tracking current ASAP probation and at‑risk students and New Start students.
• Support registration of incoming ASAP students; create academic plans to guide students through curriculum and degree progression.
• Develop and facilitate student success workshops and implement student support initiatives, co‑curricular programs that support academic success.
• Provide individual and group advisement, transfer and mentoring support to academically struggling students.
• Collaborate with Associate Directors and Tutoring Center leadership to track and evaluate academic needs, tutoring engagement, and targeted interventions for ASAP students.
• Refer students for academic skills assistance, including tutoring, math interventions, counseling, career guidance, etc., and evaluate student progress.
• Collaborate with college departments that offer research and other academic opportunities to support student retention.
• Monitor and provide follow‑up student communications for exited, re‑engaged, and probation populations.
• Utilize Cuny First, EABNavigate, and ASAPi to identify, monitor and track current ASAP probation and at‑risk students.
• Maintain knowledge of student retention best practices, as well as federal, state, local and university policies and procedures as related to academic standards.
• Review faculty submitted Early Alerts and progress surveys to assist students with developing success plans.
• Plan and facilitate, in conjunction with ASAP Associate Directors, student engagement events and activities such as workshops, open houses, etc. to engage and build community among the cohort of students.

• Bachelor's Degree and four years' relevant experience required.

• Master’s degree in higher education or a related field.
• Experience in student development programming and collaboration with cross‑functional teams.
• Strong understanding of the needs and challenges facing students from diverse urban backgrounds.
• Demonstrates ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff and community members.
• Embraces and actively promotes an inclusive and equitable work environment.
• Demonstrates knowledge of equitable and inclusive practices to support students.
• Knowledge and understanding of strategies and high impact practices important to student success and academic programming.
• Excellent writing, editing, and verbal communication skills.
• Detail oriented with strong organizational, problem solving, and decision‑making skills.
• Proficient in managing multiple tasks and meeting deadlines with changing priorities.
• Excellent computer skills including Microsoft Outlook, Word, and Excel. Experience with PowerPoint, Canva, and Word Press based platforms.
• Ability to work evenings and weekends, as needed.

• Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.
• Recommends, implements and evaluates strategies to expand program offerings.
• Prepares analytical and statistical reports for management.
• Develops and maintains relationships with various College offices to improve student and faculty services.
• Serves as resource expert regarding program policies and procedures.
• Oversees office record‑keeping; manages updates of program web and print materials.
• May supervise office operations and/or department budget.
• Performs related duties as assigned.