Enrollment Intake Officer, OSE

Position Summary: The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in pre-kindergarten through grade 12 (excluding charters). OSE also oversees policies and processes for citywide gifted & talented programs. The Office of Student Enrollment plays a vital role in supporting the New York City Public (NYCPS)’s core priorities by designing and implementing admissions policies that provide all students with access to high-quality publicly schools.

The Enrollment Intake Officer is an integral member of the Family Welcome Center (FWC) team, providing excellent customer service to families seeking assistance with enrollment and admissions-related matters, and handling complex situations in a manner that best assists families. As a member of the FWC team, the Enrollment Intake Officer supports the planning, outreach and implementation of events to support 3-K, Pre-Kindergarten, Kindergarten, Middle School, Gifted and Talented, Summer Rising, and High School admission processes, and facilitates enrollment in alignment with these processes.

In this role, the Enrollment Intake Officer works closely with the Borough Enrollment Director to make procedure recommendations and system improvements to enhance and improve current processes to better support and assist families. Performs related work.

Reports to: Director of Enrollment

Direct Reports: N/A

Key Relationships: Works with families, cross functional OSE teams, school-based staff, school communities, community-based organizations and agencies.

• Meets with families who visit the enrollment office and serves as a resource for families and students regarding admissions, enrollment and transfer matters, providing high-quality information and timely responses to inquiries and excellent customer service and support.
• Facilitates timely enrollment of students into and from schools, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the Director of Enrollment in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups, and youth services organizations.
• Serves as a community outreach liaison to principals, school-based personnel, community-based organizations and local community leaders regarding student enrollment issues and concerns.
• Assists and participates in student enrollment events, workshops, and information sessions.
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts.
• Monitors enrollment trends; develops ideas for future events and makes procedure recommendations to the Director of Enrollment.
• Records interactions with families at the point of service in designated database.
• Inputs data in ATS and MySchools to support application processes.
• Helps manage Office of Student Enrollment time-sensitive projects such as Summer Rising application support.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.
• Supports with triage and intake as needed.
• Works in accordance with and is familiar with Chancellor’s Regulations A-101 while using the highest ethical standards.

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

• Experie…