Group Product Manager, Shopper

Job Description

Cook Unity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand‑crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. Cook Unity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

This isn't your ordinary gig—it's a chance to shape the future of food tech as we know it. Reporting directly to the VP Product & Design, you'll spearhead our mission as the guardian and leader of the Shopper Experience. Imagine leading the team that owns vision behind every click, every scroll, every tap, every moment that brings foodies closer to their culinary dreams.

It's not just a role; it's an opportunity to carve your legacy in an industry ripe for reinvention.

Cook Unity's vision is bold: to unite millions of shoppers with thousands of food creators, igniting their entrepreneurial spirit. Armed with a growth mindset and obsession for customer happiness, you'll infuse innovation, tech prowess, and UX magic into every interaction.

In this role, you'll become the driving force behind uncovering customer pain points and diving deep into the minds of food shoppers. You'll leverage eater insights and transform them into actionable product recommendations that propel our organization forward. Your strategic vision and transformative thinking will shape the future of our shopper experience, ensuring that we not only meet but exceed customer expectations.

You'll establish and utilize best practices for your team and the company - from customer journeys to content first experiences and tailor‑made personalization strategies—and collaborate with our product dream team to shape a roadmap that puts customers first. Your reach will focus on the digital experience, but extend into other areas of the business that bridge into the physical space, including the chef side of the marketplace.

We're not just hiring a Group PM; we're seeking a trailblazer, an influencer, a collaborator and master communicator. Cook Unity craves your brilliance, your innovation, your ability to spark change. If you're ready to leave your mark on the world of food tech, if you're eager to shape the shopper experience of tomorrow, then come, join us. Let's revolutionize the way the world eats—one pixel at a time.

• Lead, Mentor, and Develop:
  Inspire and guide a team of user‑facing Product Managers, fostering their professional growth through continuous coaching, feedback, and development opportunities, while ensuring alignment with Cook Unity's strategic goals.
• Craft an end‑to‑end vision for a customer‑first, digital shopper experience that aligns the work of multiple teams and earns enthusiastic buy‑in from leadership and cross‑functional partners.
• Lead the development and execution of a product roadmap that drives a lift in user Lifetime Revenue while improving NPS.
• Lead with outstanding collaboration and empathy and be peer‑reviewed with highest marks by your cross‑functional partners on design, engineering, operations and data science.
• Leverage both data analytics and qualitative insights (user research, market & industry trends) to develop strong customer sense and define features that improve the user experience and drive impact.
• Obsess over product metrics to iterate and optimize the user experience, leveraging data and experimentation tools.
  
  E.g. Tableau, Mix Panel, Growthbook, Sitespect
• Provide timely and effective communications that keep teams informed and bring stakeholders along. Help our org continue to refine standardized communications.
• Help refine and define best practices that improve the work quality and efficiency of the broader product development…