Literacy Advisor

Overview

The Literacy Advisor at the New Lots Adult Learning Center provides direct instruction, supports volunteers and instructional staff, offers academic advisement, career coaching, and case management services to motivate students from all reading levels to promote self‑efficacy and life‑long learning. This full‑time union position also organizes, develops, and facilitates instructional programming and workplace development activities that integrate learning platforms and educational technologies for in‑person and remote engagement.

• Implement and communicate library program policies and procedures.
• Provide stellar customer service; assist walk‑ins, triage multiple phone lines, and offer tech support.
• Collaborate with the team to ensure program standards are met promptly.
• Maintain an in‑depth knowledge base in adult learning (reading levels K‑12).
• Serve as the lead education support staff for the Adult Learning Center, modeling, monitoring, assessing, and advising.
• Provide individual and group advisement focused on educational and career planning, goal setting, and barriers to persistence.
• Train, support, and guide instructional staff in key teaching and learning strategies and assessment.
• Address instructional needs for staff to facilitate programming and workplace development activities using technology (Google Classroom, Zoom, LMS).
• Maintain accurate class observations, student case notes, and progress in Salesforce by required deadlines.
• Observe and confer with instructional staff through group/classroom observations and feedback.
• Facilitate groups/classes and assist with maintaining program curriculum.
• Coordinate, plan, and facilitate informational workshops and special programming for students (next steps, social services, math/writing workshops).
• Administer assessment tools (TABE/GED Readiness) and analyze results to develop instructional plans.
• Assist with outreach, recruitment, assessment, orientation, and placement of students.
• Train volunteers and instructional staff by introducing instructional strategies, interventions, and monitoring instruction delivered by volunteers.
• Participate in ongoing professional development and stay abreast of adult learning best practices, workforce development, and adult basic education.
• Complete other duties as necessary, especially in the absence of the site manager.

• BA degree in Education or related field; MA a plus.
• 1–2 years of experience in Adult Education; experience teaching ABE/HSE, workplace literacy, and digital literacy in‑person and remotely.
• Excellent communication, interpersonal, and customer service skills in person and remotely.
• Proficiency in Outlook, Microsoft Office, TABE, Salesforce, Google Suite, Google Classroom, and Zoom.
• Knowledge of current ABE/HSE theory and practice; experience with literacy and HSE pathways a plus; familiarity with Common Core Standards and CUNY Career Kits/HSE Curriculum preferred.
• Experience in successful academic advisement, career development, guidance, and counseling.
• Experience developing curricula for lower‑level and HSE level, integrating technology.
• Ability to work as part of a diverse team and be familiar with the assigned location of the Adult Learning Center community.

Travel to various branches and partner locations regularly; work from other locations as assigned. Must be able to work a varied schedule, including evenings and Saturdays. The typical schedule includes working two evenings per week and two Saturdays per month. Work days:
Mon/Wed/Fri 9:15AM–5:00PM;
Tues/Thurs 12:45PM–8:00PM;
Sat. 9:45PM–2:15PM.

Brooklyn Public Library is an equal opportunity employer.