Instructional Tech Trainer & LMS Specialist

OUTSTANDING BENEFITS UNLIKE ANY OTHER. Low-cost health benefits, 403b employer contribution, affordable tuition at Niagara University for you and eligible immediate family members, tuition exchange at other designated universities for eligible dependent children, generous holidays (20 days annually), PTO, and ½ day Fridays throughout the summer. Niagara University is also an approved employer for the Public Service Loan Forgiveness program. Campus life is vibrant and offers free parking, on-site dining options, and fresh coffee at Tim Horton's and Starbucks, all in a beautiful park-like setting.

If you'd like to know more, check out all of the NU Facts.



Job Summary

Under general supervision, the Instructional Technologist supports faculty, staff, and students in using campus-wide instructional technologies, including the learning management system, Google Workspace, Office 365, web conferencing, generative AI, and other tools that enhance teaching and learning. The technologist also designs and delivers in-person and online training sessions.

Essential Duties

• Build collaborative relationships with faculty, staff, and students to support in-person and online teaching and learning.
• Assist faculty, staff, and students in effectively using instructional technologies.
• Provide personalized, ongoing support to faculty in designing and enhancing courses.
• Offer expertise on best practices and emerging trends in instructional technology.
• Guide faculty and staff in creating accessible course materials.
• Develop and deliver workshops, webinars, and one-on-one training sessions on instructional technologies for faculty, staff, and students.
• Create and maintain documentation, tutorials, multimedia content, and other resources to promote effective use of instructional technologies.
• Collaborate with vendors, IT staff, Library staff, and users to troubleshoot and resolve technical issues related to instructional technologies.
• Conduct classroom visits to assist faculty in understanding and effectively using instructional technologies such as AV systems, projectors, and interactive displays.
• Provide occasional dedicated drop-in assistance to students in the Library, focusing primarily on setting up printers on their devices and helping them download required software.
• Serve as a Canvas Administrator and the primary escalation contact for student-facing LMS and exam proctoring issues.
• Monitor emerging trends and best practices in instructional and emerging technologies, recommending and promoting new tools or approaches to enhance learning.
• Market departmental services and manage the department's website, You Tube channel, and other outreach platforms.
• Provide administrative support to the Committee on College Teaching and Learning, including conference planning.
• Ensure strict confidentiality of student and faculty interactions and sensitive information encountered during professional duties.
• Contribute expertise to University operations through active participation in committees, task forces, and working groups.
• Perform other duties as assigned.

• Ability to be flexible with schedule, including occasional nights and weekend hours.
• Demonstrated knowledge of instructional technology and its integration into teaching and learning.
• Demonstrated experience supporting Learning Management Systems, such as…