Program Manager; Literacy and Special Education Programs

Department
:
Department of Health Studies and Applied Educational Psychology

We are seeking a Program Manager to oversee the academic operations and administration of the Literacy and Special Education Programs. This role will support program management, student advising, admissions coordination, field placements, communications, and financial oversight while partnering with faculty and key stakeholders to ensure program success.

The Program Manager, in conjunction with the Program Director(s), will be responsible for the academic management of the Programs in Literacy and Special Education. This entails continuous communication with the Director of Academic Administration (DAA), the Faculty Program Director(s), and involvement in all aspects of academic program management, such as coordinating the admissions process, coordinating/facilitating field or teaching placements, student advising, program marketing/communications, and financial oversight.

• Program management and coordination
  • Assist in the development, implementation, and enforcement of program policies and procedures
  • Assist faculty with advisement, course plan, and schedule development
  • Prepare scholarship recommendations with faculty
  • Supervise and support students with the registration process (Degree Works)
  • Develop and update program information packets, handbooks, presentations, and student advisement guides
  • Manage preparations for program orientations and webinars
  • Maintain a Program Canvas site as a hub for program resources
  • Develop and maintain a program database using data from Institution Research Reports (Argos, Banner), student cohorts, and alumni
  • Ensure that student degree audits and other files are complete and up‑to‑date (Degree Works)
  • Oversee student outreach and communication
  • Respond to student concerns and questions, including coordinating between TC offices
  • Assist with alumni relations and communications; prepare ad‑hoc materials and special projects for faculty program directors and department chairs
  • Oversee website content and maintenance
  • Assist students with the completion of certification requirements, integrative projects, and theses
  • Lead administrative aspects of accreditation and assessment processes for the program, including ensuring all accreditation standards are addressed, collecting student accreditation data, and working with the TC Office of Accreditation and Assessment to produce reports
• Field placement facilitation
  • Facilitate field placements, practica, and student teaching, including exploring meetings with field sites across the New York City region and coordinating with the TC Center for Educational and Psychological Service (CEPS)
  • Collaborate with TC offices on affiliation agreements
  • Observe potential placement sites and communicate effectively with staff
  • Provide recommendations and communicate placement paperwork deadlines (Exxat, Time2
    
    Track, Canvas)
  • Attend program manager meetings to stay informed on TC policies, procedures, and deadlines
• Student hiring and staff coordination
  • Co‑supervise student hires in the program (e.g., TC Connectors), including training, evaluating, employee development, and disciplinary actions
  • Organize special events, webinars, orientations, and guest speakers with department staff
• Admissions
  • Monitor and organize the admissions process, conduct follow‑ups on additional information requests, and submit advisor information to students
  • Communicate with prospective students throughout the admissions process to answer their questions
  • Use data summaries from the Admissions HUB (Slate) to track application data and coordinate with Enrollment Management
  • Work with the Program Director, Department, and College to set enrollment targets and award scholarships for admitted students
  • Analyze enrollment data and trends
  • Coordinate student‑facing communications and serve as liaison with student offices (Admissions, Financial Aid, Registrar, International Students, and other TC offices)
• Financial Management
  • Prepare materials for program budget planning, reporting, and analysis
  • Consult with program faculty and DAA on needs and limitations; collaborate on scholarship allocation…