Training Specialist at Disability Solutions New York, NY

Training Specialist

Disability Solutions – New York, NY.

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• Implement full‑cycle instructional design and program development (analyzing, designing, developing, delivering, evaluating, maintaining, and updating) for leadership and professional development, in‑person and virtually.
• Incorporate Adult Learning theory and Instructional Design methodology into course design, development, and delivery; research and incorporate evidence‑based principles and best practices.
• Design, develop, maintain, and update training‑related materials such as instructor guides, user guides, job aids, and project plans.
• Conduct needs analysis to determine performance and knowledge gaps in managerial skills and behaviors; design, develop, and deliver a new training curriculum for current and future managers.
• Collaborate with internal stakeholders—including Subject Matter Experts, EEO/DEI, high‑level staff, and People Operations—to identify new training initiatives.
• Collaborate with People Operations to provide career mapping and information about employee career pathways.
• Foster a safe and supportive learning environment.
• Design and implement training evaluation strategies using Kirkpatrick’s model to assess program effectiveness and learning outcomes.
• Analyze training evaluation data to identify trends, measure ROI, and recommend improvements to learning programs.
• Create, conduct, and maintain a mentorship program by defining goals, objectives, and success metrics.
• Develop comprehensive materials for mentors and mentees and establish a matching process for pairing.
• Design and lead training sessions and workshops for mentoring pairs.
• Monitor the progress of mentorship pairs, address issues or conflicts, and collect and analyze feedback through surveys and interviews.
• Respond to Learning and Development inquiries in a timely, professional, and courteous manner.
• Maintain professionalism and empathy in all employee interactions.
• Identify trends in inquiries and make recommendations for customer‑service improvements.

• Comprehension of adult learning theories and how to apply them to learning programs to create interactive, engaging, and informative learning experiences.
• Understanding of the full scope of training development including conducting a needs analysis, instructional design, development, implementation, and evaluation.
• Experience using the Kirkpatrick system to evaluate the effectiveness and impact of trainings and mentorship programs.
• Knowledge of how to utilize employee feedback to improve instructional strategies, content, and delivery of training programs.
• Knowledge of training and development principles to support employee growth and engagement.
• Understanding of organizational development theories and practices, with the ability to apply them to learning programs.
• Experience in creating, updating, and maintaining training records, databases, and reports.
• Knowledge of how to research the latest industry trends to make learning programs evidence‑based.
• Knowledge of the role of mentoring as a way to empower career development and organizational cohesion.

• Exceptional oral, written, and interpersonal communication skills.
• Detail oriented, with excellent organizational skills.
• Exceptional presentation/facilitation skills.
• Extensive experience with creating and editing training materials.
• Experience delivering instruction in both classroom and online learning environments using Teams.
• Experience facilitating trainer development sessions (train‑the‑trainer).
• Experience planning, designing, managing, and maintaining mentoring programs.
• Experience using a learning management system.
• Creative, independent thinker who works well in a collaborative environment.
• Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint,…