Career Pathways Case Management Participant Support Specialist (WIOA)

Job Details

Job Location:

Stanley M. Isaacs
- Education Workforce - New York, NY 10128

Salary Range: $50,250.00 - $55,000.00 Salary/year Intro/Program

Description:

Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $ 50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary:

The Career Pathways Manager supports participants enrolled in WIOA GED Program by providing career exploration, postsecondary planning, workforce readiness, and transition services. This position helps participants identify and achieve their educational and employment goals through individualized career planning, assessments, resource coordination, and ongoing support throughout their participation in the program. The Career Pathways Manager also assists with participant intake, onboarding, and academic assessment processes to ensure a seamless enrollment experience.

Schedule:

Monday through Friday 9am-5pm, Tuesday through Thursday 12pm-8pm

Salary Range: $50,250 - $55,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Career Development & Postsecondary Planning

• Develop individualized career and postsecondary plans based on each participant's goals, interests, skills, and abilities.
• Provide ongoing career coaching, goal setting, and individualized support throughout program participation.
• Guide participants in exploring career pathways, occupational training, apprenticeships, college, credentialing, and other postsecondary opportunities.
• Connect participants with employment, education, training, and community resources aligned with their career goals.
• Support participants in successfully transitioning into employment, postsecondary education, occupational training, or other career advancement opportunities upon program completion.

Employment & Workforce Services

• Provide individualized employment support, including job search assistance, career counseling, and post-program follow-up.
• Assist participants with resume development, interview preparation, job applications, networking, and other workforce readiness activities.
• Coordinate referrals to workforce development partners, employers, and community-based resources.
• Create and maintain participant Virtual Career Center accounts during onboarding.
• Curate and share online resources related to employment, career exploration, workforce training, financial aid, college access, and professional development.
• Educate participants on effectively accessing and utilizing virtual career resources.
• Track employment, education, and training outcomes in accordance with program and funder requirements.

Workforce Readiness & Workshop Facilitation

• Develop, coordinate, and facilitate engaging workshops focused on career readiness, workforce preparation, college and career exploration, financial literacy, workplace professionalism, job search strategies, and related topics.
• Deliver interactive, participant-centered workshops that meet the needs of adult learners and align with program objectives.
• Evaluate workshop effectiveness through participant feedback, outcomes, and observation, making recommendations for continuous improvement.
• Maintain accurate attendance records and required workshop documentation in accordance with program requirements.

Participant Intake & Onboarding

• Support the WIOA Program Manager with participant recruitment, intake, orientation, and enrollment activities.
• Complete required enrollment documentation, including the Individual Student Record Form (ISRF) and all applicable program paperwork.
• Conduct participant intake assessments and facilitate onboarding procedures.
• Ensure participant files are complete, accurate, and compliant with organizational, WIOA, and New York State Adult Education…