Program Assistant, PSP

Title Program Assistant, PSPFLSA-Classification Non
-Exempt Salary
45,000

Reports toPSP Director Location
337 Alexander Avenue, Bronx NY 10454

Program Post-Secondary Pathways Program Date November  8, 2024

Summary East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services. ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.

The Program Assistant will provide administrative and clerical support to the Education Department at Post-Secondary Pathways Programs, under the supervision of the Education Manager, PSP and Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases, supply procurement, and logistics for GED testing for the education department. This role involves working closely with leadership to track progress, problem solve issues, and develop systems to strengthen program performance.

The Program Assistant is a key position in ensuring productivity and performance.

A successful candidate will display the following characteristics:

Commitment to mission and goals of East Side House Settlement Ability to work cooperatively with peers, strong communication skills.

Strong analytic, problem-solving, and organizational skills.

Displays initiative and ability to work on pressure and deadlines.

Excellent interpersonal and communication skills.

Ability to multi-task and follow-through on short- and long-term assignments.

Primary Functions Duties and Responsibilities include, but are not limited to, the following:

Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance

Provide administrative support to Education Manager, Instructors and Director.

Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists

Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participants

Manage participant outreach and engagement activities using a prioritized list of potential and current students

Serve as the Data Manager for the participant database and/or tracking spreadsheets and assure that all pertinent data relating to student services is accurately and timely reported.

Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.

Participate in Program Improvement Team (PIT) that will meet regularly to assess and review program data and recommend changes.

Maintain department efficiency by planning and implementing office systems, layout and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies.

Work with program staff to place purchase orders for supplies, equipment, and food.

Provide guidance to students in establishing and pursing educational goals, review and document progress on aregular basis.

Prepare and submit weekly, monthly, and quarterly reports to appropriate staff

Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.

Develop and maintain productive relationship with relevant funder counterpart, attend trainings as assigned.

Answer telephone, route calls, and take messages;
Provide excellent customer service and client assistance.

Table at partner events; do outreach in informal gathering places…