Learning & Development Manager

Brief Description
About Us
At Fresh Direct, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else. We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry.

From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role
The Learning & Development Manager at Fresh Direct is an experienced and strategic leader responsible for the design, implementation, and continuous improvement of learning initiatives across the organization. This role drives talent development strategies that support both current business priorities and long-term organizational growth. The Learning & Development Manager will partner with leaders at all levels to identify capability gaps, enhance employee performance, and foster a culture of continuous learning.

This role will directly manage a Training Coordinator and oversee the development, coordination, and delivery of training programs, learning materials, and professional development initiatives. Leveraging adult learning principles and best practices, the Learning & Development Manager will ensure training solutions are engaging, scalable, and aligned with Fresh Direct’s values, business objectives, and operational needs. From onboarding and technical skills development to leadership and professional growth programs, this role will play a critical part in building a high-performing workforce and supporting employee success.

What You’ll Do

• Develop and execute Fresh Direct's enterprise Learning & Development strategy, aligning talent development initiatives with organizational priorities, workforce capabilities, and long-term business growth objectives.
• Design and implement scalable leadership and manager development programs, including new manager onboarding, coaching skills, performance management, talent reviews, succession planning, and leadership readiness initiatives.
• Lead the modernization of Fresh Direct's learning approach through the implementation of blended learning, computer-based training (CBTs), microlearning, virtual learning, and self-directed learning pathways.
• Leverage AI-powered learning technologies and automation tools to streamline training administration, accelerate content development, personalize learning experiences, automate reporting, and improve overall learning effectiveness.
• Utilize generative AI tools to support instructional design, training content creation, learning asset development, assessments, job aids, videos, simulations, and learner communications while ensuring content quality, accuracy, and compliance.
• Identify opportunities to automate repetitive training processes, including enrollment management, compliance tracking, training reminders, certification renewals, learner evaluations, and reporting workflows.
• Implement, optimize, and manage the Learning Management System (LMS), ensuring accurate training records, compliance reporting, learning analytics, and an exceptional learner experience.
• Develop learning analytics dashboards and reporting capabilities that measure training effectiveness, learner engagement, knowledge retention, business impact, and return on investment.
• Lead instructional design efforts by creating engaging, learner-centered content, including e-learning modules, facilitator guides, digital learning assets, performance support tools, and blended learning curricula.
• Partner with business leaders to conduct organizational needs assessments, identify capability gaps,…