Senior Manager, Learning & Development

Senior Manager, Learning & Development

Location:

In Person | NYC

Schedule:

Monday - Friday

Compensation: $70,00 - $85,000

At Alts, we're redefining the tailoring industry through exceptional craftsmanship, outstanding client experiences, and an unwavering commitment to our people.

We believe our greatest competitive advantage is our team. That's why we're investing in building one of the industry's most comprehensive learning and development organizations, one that empowers employees to continuously learn, grow, and excel throughout their careers.

As our Senior Manager, Learning & Development, you'll lead the strategy, execution, and continuous evolution of Alts Academy, with a primary focus on building the industry's premier technical tailoring and craftsmanship training program.

Approximately 75% of this role is dedicated to developing our Tailoring Academy, creating technical curriculum, certifications, skill progression, and learning experiences that elevate the craftsmanship of our Tailors, Fitter Tailors, Bridal Specialists, and Tailoring leadership teams.

The remaining 25% of the role supports learning initiatives across studio operations, leadership development, client experience, and central office functions, ensuring employees throughout the organization continue to grow and develop.

You'll partner closely with the Tailoring Development Manager, the Operations team, Human Resources, and executive leadership to build a learning culture that strengthens technical excellence, operational consistency, and long-term career development.

At Alts, our values aren't words on a wall—they're the foundation of how we lead, learn, and serve.

As the Senior Manager of Learning & Development, you'll help bring these values to life by embedding them into every learning experience, certification, coaching conversation, and leadership program.

Solve with Skill & Creativity – We approach challenges with expertise, innovation, and a solutions-first mindset.

Craft with Care – We take pride in our work, paying attention to every detail and striving for excellence.

Own the Outcome – We take accountability, follow through on our commitments, and continuously improve.

Respect What Matters – We build trust through empathy, collaboration, professionalism, and respect for one another.

Elevate Every Experience – We create meaningful experiences for our clients and our teammates in every interaction.

• Lead the continued development and expansion of Alts Tailoring Academy, creating one of the industry's leading technical tailoring education programs while partnering with key stakeholders.
  • Production Tailors
  • Fitter Tailors
  • Bridal Specialists
  • Tailoring Apprentices
  • Tailor Shop Managers
  • Senior Tailors
• Design and maintain technical certification programs covering:
  • Garment fitting
  • Alterations
  • Bridal alterations
  • Luxury garment construction
  • Pattern modifications
  • Pricing
  • Quality standards
  • Production techniques
  • Specialty garment categories
• Partner with Tailoring Development Manager, Tailor Shop Managers, Studio Area Managers, and subject matter experts to continuously strengthen technical education.
• Create practical assessments, certifications, and competency evaluations that ensure consistent craftsmanship across every studio.
• Develop train-the-trainer programs that prepare senior tailors and technical experts to coach and develop future talent.
• Continuously evaluate curriculum using quality metrics, production performance, certification outcomes, and operational feedback.
• Support career progression through structured certification pathways and technical skill development.

• Support learning initiatives that strengthen studio operations and central office teams.
• Partner with the Learning & Development Coordinator in developing onboarding and role-specific learning for:
  • Studio Operations
  • Client Experience
  • Human Resources
  • Central Office departments
• Design leadership development programs for:
  • Studio Managers
  • Tailor Shop Managers
  • Studio Area Managers
  • Corporate leaders
• Support SOP adoption…