Trainer III

Trainer III at Conduent State & Local Solutions designs, delivers, and evaluates training programs that support large-scale government service operations. This role develops curricula, e-learning modules, and job aids for transaction processing, customer service, and digital solutions. The Trainer III conducts classroom and virtual sessions, coaches trainers and frontline staff, and uses data and feedback to improve training effectiveness. Working closely with operations leaders, they align training with performance goals, ensure compliance with policies, and support continuous improvement in a fast-paced, mission-driven environment.

Responsibilities

• Design and update training curricula, materials, and e-learning modules for state and local government programs
• Deliver classroom and virtual training for transaction processing and customer service teams
• Evaluate training effectiveness using metrics, assessments, and participant feedback
• Coach and mentor trainers and frontline staff to improve performance and compliance
• Collaborate with operations, quality, and leadership teams to align training with business goals
• Ensure training content reflects current policies, procedures, and regulatory requirements
• Develop job aids, reference guides, and performance support tools
• Support onboarding programs for new hires across multiple government service projects
• Contribute to continuous improvement initiatives using data and root-cause analysis
• Document training plans, attendance, and outcomes for reporting and audits

Required Skills

• Instructional design
• Classroom facilitation
• Virtual training platforms (e.g., Zoom, MS Teams)
• Learning Management Systems (LMS) administration
• Curriculum development
• E-learning development tools (e.g., Articulate, Captivate)
• Training needs analysis
• Data-driven performance analysis
• Technical writing and documentation
• Stakeholder communication and collaboration