Coordinator of Student Success and Retention

At Paul Smith’s College, we believe in investing in our employees’ well-being.

We offer a comprehensive benefits package that includes not only robust health, dental, and vision insurance, but generous paid time off, including vacation, personal leave, sick leave, and holidays. We prioritize employee wellness through access to a supportive employee assistance program. A myriad of voluntary benefits are available, including short- & long-term disability insurance, accident insurance, critical illness insurance, and legal assistance.

We understand the importance of work-life balance and encourage employees to take advantage of our flexible work options when possible.

The College offers eligible employees with a 403(b) retirement plan account and contributes 5% of their salary towards the plan.

Employees receive complimentary access to our library, gym, athletic facilities, fitness center, recreational equipment, on-campus sporting events, cultural events, and social activities.

Discounts are available for on-campus dining and the college’s Mercantile bookstore.

We value our employees’ academic and personal interests and offer tuition remission for employees and their dependents.

Employees receive complimentary access to the Paul Smith’s College Visitor Interpretive Center (the VIC), which offers 25 miles of scenic hiking, snowshoeing, and cross-country ski trails, wildlife viewing opportunities, educational programs, and interactive butterfly exhibit.

For more information or questions about careers at Paul Smith’s College, please call us at:

Coordinator of Student Success and Retention

Position: Coordinator of Student Success & Retention

Status: Regular, Full-time, Exempt

Department
:
Student Life

Reports to
:
Dean of Student Life

Location
:
Onsite

Salary: $62,353.20 annually

Description:

The Coordinator of Student Success & Retention provides proactive, holistic, non-clinical case management for students experiencing academic, personal, financial, health, housing, or other barriers to student success. Reporting to the Dean of Student Life with a joint reporting line to the Dean of Curriculum, the Coordinator serves as the College's central point of coordination for students requiring multi-disciplinary support. Working in close partnership with Academic Affairs, Student Life, Enrollment, Financial Aid, Residence Life, Athletics, and other campus partners, the coordinator develops coordinated intervention strategies that improve student wellbeing, persistence, retention, and successful degree completion.

The position operates as a collaborative institutional partner who identifies emerging student needs, coordinates timely interventions, monitors student progress, and promotes continuous improvement in the College's student success efforts.

Provides comprehensive case management services for students experiencing complex or multi-domain barriers to success.

Maintains an active caseload of students identified through Early Alerts, Safety Net/BAT referrals, Residence Life, faculty, staff, or self-referral.

Conducts comprehensive intake meetings to assess academic, financial, health, housing, wellness, and social barriers.

Develops individualized Student Support Plans in partnership with students.

Maintains regular contact based on student acuity and adjusts intervention strategies as needed.

Promotes student self-advocacy while providing accountability and ongoing support.

Coordinates collaborative support across campus departments to ensure students receive timely, integrated services.

Coordinates services across Academic Affairs, CACS, Residence Life, Counseling, Health Services, Accessibility Services, Financial Aid, Athletics, People & Culture, and community resources.

Reduces duplication of services by serving as the central coordinator for complex student cases.

Maintains appropriate communication with campus partners while protecting student privacy.

Maintains accurate documentation and evaluates student progress to support data-informed interventions and institutional decision-making.

Maintains accurate…