Senior Manager, Mentor Programs

Department: SEO High School Scholars, New York

Report to: Associate Director, Scholar Support & Partnerships

Compensation: $70,500 - $83,000

FLSA: Exempt

Employee Type: Full-Time, Regular

Location: New York, NY

Work Arrangement: Hybrid - 3 days/week in the SEO office at 55 Exchange Place, New York, NY 10005or at Long Island University andBaurch

College (subject to change); in-person attendancerequiredfor all Saturday programming at LIU and Baruch

Schedule: The typical weekly schedule is:

• For Fall/Spring Term:
  Tuesday through Saturday;
  Monday through Friday; and For Summer Term:
  Monday through Friday

The Senior Manager, Mentor Programs leads the strategic and day-to-day operations of our mentorship program, akey element of the Scholars program. Our Mentorship Program matches 10th grade scholars with local professionals across many industries who volunteer to provide guidance and support as scholars begin to explore colleges and careers. This role willmaintaincommunications, systems and processes that support 10th grade scholars along their journey through college and career and plays a vital role in ensuring the smooth operation of program components, and supporting scholars, mentors, and volunteer partners.

• Lead mentor recruitment strategy, includingidentifyingnew partnerships, alumni and affinity networks, and platforms to promote the mentorship program.
• Oversee corporate partnerships to source employee volunteers as mentors via attending city-wide events, hosting informationalsessionsand conducting outreach.
• Manage annual mentorselectionand matchingprocessvia interviews and surveys to ensure strong relationships for mentees and mentors.
• Develop and refines orientation materials for mentors andfacilitatesmentor training sessions.
• Ensure all mentors are in compliance withSEO, state-wide, and federal policies for working with minors including background checks and fingerprinting.
• Partner with grade-level Program Managers to match scholars with mentors based on shared experiences and goals.

• Co-manage one full-time staff member shared across two Scholar programs by conducting 1:1check-insto ensure initiatives are ontrack, and providing ongoing coaching and professional development.
• Serve as the primary contact person for mentors by proactively communicating announcements and updates, and fielding questions as needed.
• Act as relationship manager to half of 10th grade cohort pairs to track engagement, log concernsor safety notes, andinterveneas necessary.
• Coordinate internally with SEO Curriculum & Instruction,Operations and program teams to successfully plan and implement mentoring sessions on Saturdays and servesas the on-site lead.
• Adapt curriculum and lesson plans as needed to ensure relevance and respond toscholar and mentor feedback from mid- and end-of-year surveys.
• Ensure a smooth leadership transition of the Scholars Mentor Council annually, and collaborate with them to create a supportive and engaging community for all SEO Scholars volunteers.
• Oversee volunteer initiatives throughout the high school program such as one-off partner engagements, networkingeventsand career panels.

• Conduct and review mid-year and end-year surveys to ensure programming meets evolving scholar needs, and supports volunteer retention.
• Audit communications between volunteers and scholars to ensure compliance with all applicable lawsregardingworking with minors.
• Maintain scholar and volunteer records in Salesforce and Together Platform used for mentor program;
  Serve as main liaison with Together Platform.
• Survey partners to align expectations and adjust programming when needed to ensure longevity of partnerships.
  
  Perform other duties as assigned.

• 3+ years overseeing youth-facing mentoring or employee volunteer programs, and working with large groups of high school students.
• 2+ years of experience successfully managing staff.

• Strong written and verbal communication skills .Able to clearly and effectively present content in a public forum, engage in active listening, and command the attention of large groups.
• Excellent interpersonal skills . Must be practiced in building professional relationships and delivering constructive,honestand productive feedback to scholars and family members. A proven track recordof repeatedly building successful relationships with partners andleveragingrelationships with internal and external stakeholders to drive towards successful…