Customer Service Representative; Part-time

Customer Service Representative (Part-time)

• Part-time

The Customer Service Representatives (CSRs) play an important role in ensuring that families leave the Family Learning Workshop more engaged and empowered to help their children improve their educational outcomes. They do this by ensuring that families are keeping pace with the training curriculum and are engaged in the workshop. They are additionally responsible for supporting the Family Trainers who train CFY's families on how to effectively use their CFY home learning center to strengthen core academic skills.

CSRs should be able to commit to working a minimum of two weekends per month throughout the school year (there is often the opportunity to work three weekends per month if desired). The time commitment on Fridays will vary depending on the school, but will average three (3) hours from approximately 2pm-5pm. Saturdays are approximately ten hours (8:30am – 5:30pm), including 30 minute unpaid lunch break.

CFY partner schools are located in New York City (Brooklyn, Queens, Manhattan, Bronx and Staten Island); training locations vary throughout the year.

This position will be under the direction of the Senior Manager, Staffing.

• Work with the CFY-NYC team to implement a fun, engaging and high energy workshop
• Be responsible for Friday afternoon set-up of classrooms at schools; i.e. prepare classrooms with desks and chairs, run electrical cables, set up computers, etc.
• Provide excellent customer service to CFY's families and schools throughout their experience with CFY.
• Support CFY Family Trainers by encouraging families to fully engage and participate in the workshop as well as answering questions that families may have
• Provide minor troubleshooting in the classrooms (i.e. are things connected correctly?)
• Assist with the breakdown of classrooms (including moving desks and chairs) and packing away equipment at the completion of a Saturday Family Learning Workshop
• Assist with the security and safety of CFY’s computer equipment at the Family Learning Workshops
• Attend periodic training sessions in person or by phone
• All other duties as necessary

• Passion for CFY’s mission
• Ability to communicate clearly and accurately
• Enjoy working with families and students
• Strong problem-solver
• Team‑player who is also capable of working independently or with minimal oversight
• Ability to lift a minimum of 30lbs
• Availability on Friday afternoons and Saturdays

• Bilingual Spanish/English or other language
• Experience working with children and families

• $10 per hour
• Compensation does not include the cost of transportation
• Initial training time is compensated at a flat rate per session
• There may be additional training time required either in person or by phone that will be compensated at a flat rate per session

CFY is an equal opportunity employer and welcomes candidates from diverse backgrounds.