Senior Manager, Learning & Development

About The Role

At Alts, we're redefining the tailoring industry through exceptional craftsmanship, outstanding client experiences, and an unwavering commitment to our people.

Location:

In Person | NYC

Schedule:

Monday - Friday

Compensation: $70,00 - $85,000

Our Values: S.C.O.R.E.

At Alts, our values aren't words on a wall—it’s the foundation of how we lead, learn, and serve.

As the Senior Manager of Learning & Development, you'll help bring these values to life by embedding them into every learning experience, certification, coaching conversation, and leadership program.

S.C.O.R.E.

Solve with Skill & Creativity – We approach challenges with expertise, innovation, and a solutions‑first mindset.

Craft with Care – We take pride in our work, paying attention to every detail and striving for excellence.

Own the Outcome – We take accountability, follow through on our commitments, and continuously improve.

Respect What Matters – We build trust through empathy, collaboration, professionalism, and respect for one another.

Elevate Every Experience – We create meaningful experiences for our clients and our teammates in every interaction.

• Lead the continued development and expansion of Alts Tailoring Academy, creating one of the industry's leading technical tailoring education programs while partnering with key stakeholders
• Develop structured learning pathways for:
  • Production Tailors
  • Fitter Tailors
  • Bridal Specialists
  • Tailoring Apprentices
  • Tailor Shop Managers
  • Senior Tailors
• Design and maintain technical certification programs covering:
  • Garment fitting
  • Alterations
  • Bridal alterations
  • Luxury garment construction
  • Pattern modifications
  • Pricing
  • Quality standards
  • Production techniques
  • Specialty garment categories
• Partner with Tailoring Development Manager, Tailor Shop Managers, Studio Area Managers, and subject matter experts to continuously strengthen technical education
• Create practical assessments, certifications, and competency evaluations that ensure consistent craftsmanship across every studio
• Develop train-the-trainer programs that prepare senior tailors and technical experts to coach and develop future talent
• Continuously evaluate curriculum using quality metrics, production performance, certification outcomes, and operational feedback
• Support career progression through structured certification pathways and technical skill development

• Support learning initiatives that strengthen studio operations and central office teams
• Partner with the Learning & Development Coordinator in developing onboarding and role-specific learning for:
  • Studio Operations
  • Client Experience
  • Human Resources
  • Central Office departments
• Design leadership development programs for:
  • Studio Managers
  • Tailor Shop Managers
  • Studio Area Managers
  • Corporate leaders
• Support SOP adoption through engaging, practical learning experiences
• Partner with department leaders to identify performance gaps and implement learning solutions that improve operational consistency
• Support organizational initiatives including compliance training, career development, and company-wide learning experiences

• Design engaging instructor-led, virtual, and digital learning experiences
• Develop facilitator guides, participant workbooks, assessments, certifications, videos, and blended learning resources
• Ensure curriculum reflects adult learning best practices while reinforcing Alts' technical, operational, and service standards
• Continuously improve learning content using employee feedback, business needs, and learning analytics

• Lead, coach, and develop the Learning & Development team
• Manage the Alts Academy learning roadmap and prioritize…