Director of Institutional Research

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college.

Housed within the Office of the Dean, the CUNY SPS Office of Institutional Research (IR) measures, collects, manages, and organizes data to support the analytic and reporting needs and performance outcomes of CUNY SPS. IR leadership and staff responsibilities include, but are not limited to, meeting the ongoing quantitative and qualitative data needs of strategic planning and institutional effectiveness; broadening the Office's scope to include measurement of team performance against new institutional goals;

providing data support for the CUNY Performance Management Process; analyzing enrollment, retention, and degree completion data; submitting annual surveys, including the US News and World Report Online College Ranking Survey; supporting grant applications and reporting; and various ad hoc projects as needed.

Reporting to the Executive Director of Institutional Effectiveness, the Director of Institutional Research provides strategic leadership and operational oversight for the Office of Institutional Research. The Director supervises professional staff, directs research and data analytics initiatives and ensures the delivery of accurate, timely, and actionable information to support institutional planning, assessment, decision-making and continuous improvement.

In addition to the CUNY Title Overview, the Director of Institutional Research will:

• Provide leadership and direction in the design, prioritization and implementation of institutional research and assessment activities in support of institution-wide decision making, planning and across the board performance measurement.
• Work with the Dean's office and key stakeholders to determine primary benchmarks, key performance indicators, and measures of institutional success and high performance.
• Lead collaborative performance management for the school; including facilitating discussions of performance and outcomes data, as well as the development of new or enhanced reporting and dashboards to communicate data across the School, in support of decision-making and institutional self-assessment.
• Plan, lead, and manage data collection and analysis activities to support strategic planning, enrollment management, student persistence and graduation goals, post-graduation career outcomes, and accreditation and compliance processes, and other metrics as determined by the Dean. Ensure that institutional data collection and reporting processes are reliable, valid, ethical and systematic.
• Oversee survey functions of the School, including instrument development; annual survey schedule planning; survey distribution and data collection; and management of a data warehouse for survey results.
• Act as a liaison to University committees regarding institutional data, participate in institutional research professional organizations, and serve on the University Institutional Research Council.
• Regularly communicate relevant, timely, accurate and actionable institutional data to School stakeholders through accessible and compelling dashboards, data visualizations, and other data presentation tools; prepare presentations in a variety of formats to communicate research findings to the college community; and monitor the extent to which research findings are accessed and used by constituents to ensure appropriate distribution and promote data-driven decision making.
• Serve as a content area expert on research methods, data analysis, data integrity, quality assurance and common data definitions.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

Bachelor's Degree and eight years' relevant experience required.

The preferred candidate will have:

• Graduate degree in a relevant analytic or social science discipline (e.g., Data Analytics, Statistics, Psychology, Educational Psychology, Sociology) preferred.
• Experience working in an Institutional Research setting within higher education, preferably in an online learning environment (prior CUNY experience a plus), with an understanding of current issues in higher education, particularly those affecting online learners, transfer students, working adults, and underserved populations.
• Comprehensive knowledge of higher education data and reporting…