Bilingual Admissions Counselor

Location: Various Locations, NY Category: Professional Job Type: Full-time

Empire State University currently seeks a Bilingual Admissions Counselor in our Office of Enrollment Management. The Bilingual Admissions Counselor serves as an admissions counselor for prospective students, applicants, and admitted students interested in programs within the College of Business. The position provides personalized guidance throughout the enrollment process, serving as the primary point of contact during the application-to-enrollment stage of the enrollment funnel while partnering with faculty, staff, and university offices to support student success and achieve enrollment goals.

The Bilingual Admissions Counselor communicates effectively in both English and Spanish to support prospective students and applicants, helping ensure equitable access to admissions information, university resources, and enrollment services. The position develops expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance throughout the enrollment process.

Utilizing enrollment data and customer relationship management (CRM) technology, the Bilingual Admissions Counselor prioritizes outreach, identifies barriers to enrollment, and implements strategies that support application, acceptance, and enrollment goals. This position contributes to the continuous improvement of admissions counseling by identifying opportunities to enhance processes, improve the applicant experience, and strengthen collaboration across the university in support of institutional enrollment objectives.

• Provide admissions counseling and enrollment support for prospective students, applicants, and admitted students interested in academic programs within the College of Business, serving as the primary point of contact throughout the application-to-enrollment stage of the enrollment funnel.
• Provide guidance related to admissions requirements, application completion, orientation, first enrollment advisement, registration, and first-term enrollment.
• Respond to incoming phone calls, emails, scheduled appointments, and other assigned communication channels, providing timely, accurate, and student-centered information and support.
• Conduct proactive, personalized outreach to applicants and admitted students using phone, email, appointments, and CRM communication tools to encourage continued progress toward enrollment and achievement of enrollment goals.
• Monitor applicant progress, identify barriers to enrollment, and connect students with appropriate university offices and resources to support successful enrollment.
• Develop and maintain expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance.
• Build and maintain collaborative relationships with College of Business faculty, academic leadership, staff, and other university offices to support enrollment goals and enhance the applicant experience.
• Utilize Slate CRM and other university systems to monitor applicant progress, prioritize outreach, manage communication plans, and maintain accurate, complete, and timely documentation of student interactions and enrollment activity.
• Facilitate virtual information sessions by presenting admissions and enrollment information, responding to participant questions, and supporting prospective students throughout the enrollment process.
• Represent the university at admissions and enrollment events, transfer fairs, partnership presentations, community events, and other enrollment-related activities as needed.
• Provide bilingual admissions counseling and serve as a Spanish-language resource for the Admissions Counseling team by assisting with student communications, translation of admissions and enrollment information, and bilingual outreach initiatives.
• Analyze enrollment trends and funnel activity within the College of Business and recommend strategies to improve enrollment outcomes.
• Collaborate with faculty, staff, and university partners to identify opportunities for continuous improvement in admissions counseling processes and the applicant experience.
• Contribute to the…