Director of Academic Advising

Director of Academic Advising POSITION DETAILS

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.

Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

CUNY SPS seeks a Director of Academic Advisement to provide comprehensive support and services to newly admitted and current students, enhancing their academic journey and success. Reporting to the Chief Student Experience Officer, the Director oversees a stand-alone office of undergraduate advisors and collaborates with graduate/certificate advisors nested within each academic department to ensure the delivery of high-quality, student-centered academic advising and support services.

This role leads the development and implementation of an improved academic advisement model for undergraduate, graduate, and certificate students, bringing data-driven, systems-oriented, and state-of-the-art approaches to helping students succeed and complete their degree programs at SPS.

In addition to the CUNY Title Overview, key responsibilities include:

• Provides visionary leadership in developing and maintaining a student-centered case management model of advisement that integrates advising throughout the student's entire college experience, using innovative approaches that support the school's broader retention strategy.

• Oversees the development and implementation of targeted, data-informed advising interventions, including early academic alert processes, timely re-registration outreach, and stop-out prevention, that leverage key student data points to identify at-risk and unregistered students, ensuring advising staff use data-driven strategies to support persistence, engagement, and completion.

• Utilizes student success data and student development research to inform advising practices and program outcomes, assessing individual advisor performance and overall program effectiveness to drive continuous improvement toward degree completion.

• Partners with academic programs, enrollment, and student success leaders to implement a proactive, enrollment-friendly advising model that supports students across all programs.

• Spearheads the creation and evaluation of advisement policies and procedures, ensuring they meet the evolving needs of a diverse student body.

• Leads the hiring, supervision, and ongoing professional development of a dynamic team of academic advisement staff, and reviews staff performance through regular coaching and timely evaluations.

• Participates in recruitment and orientation events, representing advisement services and supporting prospective students.

• Establishes and maintains shared advisement standards, training, and CRM/system-usage practices across undergraduate, graduate, and certificate advising, serving as the functional lead for advisement quality and consistency university-wide while respecting the distinct supervisory structures of…