Training Officer - Conductor Flag

Job Title

Training Officer-Conductor Flag

Operations Training

Metro-North Railroad

New York, NY

$

Yes. Non-DOT Regulated/Safety Sensitive

Non-agreement

Until Filled

Not Applicable

Telework eligible

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Final date to receive applications.

This position is responsible for delivering training and assisting with new hire and Incumbent Conductor and Conductor flag classes, and all other Conductor training needs. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue in the program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, recordkeeping, and other administrative responsibilities.

Supporting and/or conducting training program development work as required. Performing peer review activities.

• Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
• Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate in performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).
• Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback.
  
  When team-teaching with fully qualified Training Officers, provide regular peer-to-peer feedback.
• Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
• Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs and provide documented feedback to the development process.
• Keep accurate and timely training…