Manager, Alterations Trainer

Manager, Alterations Trainer

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for a national Manager, Alterations Trainer who will be responsible for the skills de velopment of our alterati ons team members across the U.S. This individual will play a key role in the technical skills assessments of our Alterationists , the recruitment of new team members in partnership with People & Organization, animat ion of the learning path for the existing population and newcomers and developing the knowledge and agility of the teams in using key digital tools.

The Manager, Alterations Trainer role requires strong knowledge , expertise and practical application ability across alterations techniques including speci alized areas like leather, denim, knitwear and high-end pi eces. Th e ability to confidently tran smit thes e skills across various expertise levels through formats including public speaking and one-on-one coaching is essential for success in this role. This role will be focused on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments.

The Manager, Alterations Trainer will collaborate closely with and be gui ded by the strategy of the CHANEL & moi team in order to strengthen the CHANEL & moi commitment across Ready-to-Wear services.

• Assesses technical and Client relationships skills across Alterationist population to map the existing ski ll levels , identify gaps in head count and skill sets and determi ne appropriate learning needs and development solutions

• Partners with Boutique Management and P&O teams in the recruitment process of the new Alterationists , specifically conducting skills evaluations

• Evaluates Boutique Workshops efficiency, flows and technical equipment , machines and working conditions and coordinates ordering of any necessary elements

• Develops the knowledge and agility with key digital tools including ACET (After Sales Client Experience Tool) , Repair and Alteration App and I FL (Inside Fashion Learning) among the relevant populations

• Contributes to the building and animation of the learning path, both for existing population and newcomers

• Transmits the savoir-faire and the rules to offer the P erfect F it to guarantee the respect of Creation and harmonize alteration services based on the Global recommendations

• Animates the technical training sessions and the follow-up with the Alterationist population

• Co-animates and ef fective ly delivers any CHANEL & moi seminars or training sessions on relevant topics across t ailoring techni que s and c lient relationship s

• Partners with CHANEL & moi team to help improv e the Client E xperience and Boutique alteration KPI's

• Acts as key point of contact for the alteration savoir-faire at the Global level and for the Regional Alteration community , provid ing key feedback to continue to evolve the best learning path

• Partner s with learning and produc t t eams of each boutique to ensure the sharing and retention of knowledge among A lterationists and FAs

• Complete s the Global learning path to continuously develop own level of tailoring expertise and training skills

• Collaborates with the CHANEL & moi team in the creation of an apprenticeship program and the assessment and the recruitment of Apprentices.

• Forms and maintains strong relationships with key schools.

• Contributes to the creation and execution of the Apprentice learning path and follow-up.

• Contributes to the creation of any potential Alterations school.

• Identifies equipment needs and recommendation on architectural features.

• Identifies the need concerning tools and Couture material at the service of an optimized learning experience.

• Oversees the workshop organization and technical management.

• Collaborates on any recruitment as above.

• The history and heritage of the House of CHANEL

• Motivating and coaching team members

• B uilding and fostering a team-focused culture

• Demonstrating your strong attention to detail and technical background in specialty skills, such as leather, knits,…