Senior Outreach Coordinator, Substitute Recruitment & SubCentral, DHR

Position Type

Administrative and Central Office

Senior Outreach Coordinator, Substitute Recruitment & Sub Central, DHR - 26037

Community Coordinator

N/A

Division of Human Resources

Brooklyn

09/29/2026

Position Summary: The Senior Outreach Coordinator will join a team of professional staff assigned to the recruitment, assessment, processing, and staffing of Substitute Teachers and Paraprofessionals, and the assignment of substitutes to schools to fill day-to-day absences, using the Sub Central system. The office processes over 20,000 applications for Substitute positions each year and assigns over 14,000 substitutes to fill the absences and vacancies of full-time teachers and paraprofessionals daily.

In order to meet the established timelines of the 1,600 schools, all professional staff of the office are required to utilize the complex technological systems implemented by the office.

Under direction of the Manager, the Senior Outreach Coordinator will plan, implement, coordinate, monitor, and evaluate community outreach programs to increase the diversity of the pool of Substitute Teachers and Paraprofessionals. Performs related work.

Reports to: Manager, School Based Support Services

Direct Reports: Outreach Coordinator Staff

Key Relationships: HR Directors, various departments within the Division of Human Resources, vendors supporting the Candidate Processing and Absence Management systems, community-based organizations, and the public; liaises with over 1,600 schools using the Sub Central system.

• Serve as community liaison; plan, implement/ coordinate, monitor, and evaluate community outreach programs to increase the diversity of the pool of Substitute Teachers and Paraprofessionals.
• Supervise the dissemination of information to the community and high schools regarding the availability of Substitute opportunities, incentives, and scholarships.
• Supervise and coordinate with existing outreach coordinator staff to plan, implement, and monitor the dissemination of substitute/Sub Central analytics for field staff (Superintendents, HR Directors, Principals).
• Develop and implement non-traditional recruit outreach programs from conception through launch to audiences such as veterans, retired educators, individuals in career transition, or in temporary housing.
• Plan and coordinate with schools and community outreach programs to canvass individuals to become Substitutes in target shortage areas (e.g., languages, science, etc.) and at understaffed locations.
• Provide counsel and technical assistance regarding the operations of the office to district and school personnel, substitutes, candidates, and the public.
• Serve as the Sub Central Training Coordinator to schools; develop outreach plans to ensure that the needs of user communities are adequately served.
• Conduct training workshops to groups of school administrators at district locations throughout the city.
• Develop manuals, website content, training materials, and notifications regarding Sub Central for dissemination to the school community.
• Make PowerPoint presentations and conduct webinars.
• Develop web-based surveys to evaluate Substitute recruitment and Sub Central user outreach programs.
• Access the multiple data systems used by the NYCPS, (e.g., Galaxy, NYCAPS, EIS, SHM, TSN, Sub Central), analyze and interpret data, and make recommendations for changes to outreach programs and policies.
• Evaluate the outreach and training programs, write reports and proposals.
• Review available training modules and make modifications; train the vendor’s Unemployment Hearing Representatives on the higher-level functions of Sub Central.
• Provide technical assistance…