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Associate Field Service Representative, White Plains​/Bronx NY

Job in New York, New York County, New York, 10261, USA
Listing for: Stryker Group
Full Time position
Listed on 2026-02-06
Job specializations:
  • Energy/Power Generation
    Field/Service Technician
Salary/Wage Range or Industry Benchmark: 33.62 - 46.5 USD Hourly USD 33.62 46.50 HOUR
Job Description & How to Apply Below
Position: Associate Field Service Representative, White Plains / Bronx NY
Location: New York

North Jersey, Manhattan, Yonkers

What you will do

As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

  • Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
  • Independently manage work calendar and travel schedule
  • Serve as company liaison with customer on administrative and technical matters.
  • Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
  • Collaborate with Sr. Level Field Service Representatives and Sales
  • Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
  • Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
What you need Required
  • 3+ years of experience
  • High school diploma or equivalent
Preferred
  • Associates or Bachelors
  • Previous experience as a technical field service professional or in a relevant capacity is

$
33.62 – $
46.50 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.

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Position Requirements
10+ Years work experience
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