Field Service Dispatcher & Inventory Manager

Field Service Dispatcher & Inventory Manager Address 97-97 99th Avenue, Queens, NY, 11416, US Compensation $60,000.00/year

Job Description

Keep Our Field Teams Moving — Join Us as a Field Service Dispatcher & Inventory Manager!

Position Title: Field Service Dispatcher & Inventory Manager
Company Name: Caltron Security Services Corp.
Pay Range: $60,000 per year, (with a range of $50k - $70k DOE)
Schedule: Monday–Friday, 7:00 AM – 3:00 PM
Industry: Security / Access Control (Commercial, Industrial)
Location: Ozone Park, NY

We are a growing commercial security integrator serving the New York metro area, specializing in access control, video surveillance, gate operators, and other low-voltage systems. We are seeking a highly organized and detail-oriented Field Service Dispatcher & Inventory Manager to coordinate daily service operations and manage inventory across projects and service vehicles.

This role is critical to keeping technicians productive, customers informed, and service jobs properly equipped. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and enjoys creating structure within complex operational workflows.

We are a commercial security integration company supporting businesses throughout the New York metro area. Our team delivers reliable, high-quality solutions across access control, video surveillance, gate operators, and related low-voltage systems. As a growing organization, we value accountability, teamwork, and continuous improvement. Every role directly impacts our field teams’ success and our customers’ experience.

• Service Management & Dispatch
  • Receive inbound service requests from new and existing customers via phone and email
  • Schedule service appointments for field technicians using Service Titan
  • Track service calls from initial request through completion, including follow-ups
  • Monitor open and aging service tickets and actively manage items to closure
  • Coordinate with the Field Service Manager on technician schedules, priorities, and required equipment
  • Produce weekly service reports, including:
    • New service requests
    • Open and aging service tickets
    • Upcoming service workload
    • Equipment and material needs
• Inventory Management
  • Receive and verify incoming inventory shipments at the office
  • Log inventory against active projects and service jobs
  • Coordinate with the purchasing/ordering manager to ensure materials arrive on time
  • Track service-related inventory stock levels and initiate reorders as needed
  • Maintain inventory levels on technician vans by:
    • Collecting inventory counts from technicians
    • Reconciling usage and coordinating restocking
  • Prepare and stage equipment packages for upcoming service jobs
  • Organize and maintain inventory using a defined inventory management methodology
  • Assist in improving inventory systems and processes as the company continues to scale

Experience with inventory management systems, methodologies, or related applications

Strong customer service skills with a professional, approachable demeanor

Highly organized with exceptional attention to detail

Ability to manage multiple priorities in a fast-paced environment

Desire to learn, grow, and take ownership as the role evolves

High school diploma required; college coursework or industry experience preferred

Familiarity with construction, low-voltage, or security integration work is a plus

Flexibility to work late or outside normal hours during critical situations

Ability and willingness to commute to Ozone Park, NY

Health insurance

Profit sharing after meeting qualification requirements

Hands‑on role with high visibility and responsibility

Opportunity to shape systems and processes as the company grows

Collaborative team environment supporting field technicians and operations

Long‑term growth potential as the organization expands

Full‑Time

Monday–Friday, 7:00 AM – 3:00 PM

Minimum Monday, Wednesday, and Friday in‑office

Ozone Park, NY

Primarily office‑based with coordination across field service operations in the New York metro area

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.