Field Service Technician II

Field Service Technician II

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high‑performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more.

As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

Mecho offers an opportunity for a reliable, self‑motivated Field Service Technician to make an immediate impact in a demanding department. The Technician will service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications. This mobile specialist will troubleshoot, maintain, and repair complex systems.

• Support the installation and programming of Electro Shades and the Solar Trac Automation system.
• Provide technical support remotely or on‑site, troubleshooting, diagnosing, and resolving mechanical, electrical, and software issues.
• Attend meetings with Operations, Dealer, EC, GC, IT, End User.
• Support documentation for Drafters, Engineering, Marketing, Dealers.
• Commission Solar Trac projects remotely or on‑site, thoroughly following the checklist with the Mecho dealer.
• Assist in training facilities staff on operation and maintenance of automated systems.
• Perform health checks, maintenance inspections, and produce detailed reports.
• Liaise with Engineering on unresolved mechanical, electrical, or software issues.
• Record recurring issues and communicate information to Engineering, suggesting fixes where possible.

• Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
• 5+ years’ experience with one or more of Audio Visual, Security, CCTV, Lighting, Automation systems.
• Experience with motor control electronics is a plus.

• Excellent technical and communication skills.
• Up to 70% travel required; must have valid driver’s license.
• Capable of reading schematics and troubleshooting systems.
• On‑site presence preferred; regular travel required.
• In‑depth familiarity with standard hard‑wired and bus control technologies.
• Familiarity with multimeters, CAT 5/6 crimping tools, cable testers.
• Ability to read construction drawings.
• Database knowledge is a plus.
• OSHA Card is a plus.

The annual base for this position is reasonably expected to be between $60,000 and $80,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Medical insurance, dental insurance, vision insurance; 401(k) retirement plan with up to 5% company match of eligible contributions; life insurance, long‑term disability insurance, short‑term disability insurance; twelve days (pro‑rated for 2026 based on start date) paid vacation time; eleven paid holidays per year; two floating holidays; one paid volunteer day off per year.

This posting is anticipated to remain open until a qualified candidate is hired.