PERS Field Tech​/Scheduling Coordinator

Location: Baldwinsville

About the job

Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork - you'll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you.

Key Responsibilities

Scheduling & Customer Service

• Receive, schedule, and coordinate PERS installations, service calls, and discontinuances

• Handle incoming customer calls including complaints and concerns; follow up and document all issues

• Sign on new customers over the phone and provide phone-based training

• Troubleshoot service calls with vendor technical support

• Communicate all customer changes and concerns to case managers or natural supports

Field Operations & Technical Services

• Perform PERS equipment installations, disconnect pickups, and technical service calls in the field

• Thoroughly train clients and household members on all equipment, processes, and paperwork

• Troubleshoot equipment issues in the field to expedite resolution

• Prepare all field documentation and complete service call and pick-up tickets

Administrative & Inventory Management

• Track and maintain PERS equipment inventory; clean and maintain equipment as needed

• Prepare PERS installation folders, contracts, and change forms

• Maintain accurate filing and departmental records

• Review, track, and troubleshoot daily reports promptly, including on-call duties

Qualifications

Education & Experience

• B.A. or Associate's degree with one (1) year of similar experience preferred; OR

• Three (3) years of relevant working experience in a similar role

Skills & Attributes

• Ability to exercise good judgment and remain calm in crisis situations

• Comfortable working in both office and field environments

• Strong attention to detail with excellent organizational, verbal, and written communication skills

• Ability to interact effectively with a wide range of people

• Capable of managing a variety of tasks and completing each thoroughly and on time

• Ability to read and write English fluently

Compensation & Benefits

$21.64/hr - $23.08/hr, depending on experience

• Medical, dental, and vision insurance

• Paid time off (PTO) and paid holidays

• 401(k) retirement plan

Ready to make an impact? Apply today!