Control Center Operator

This is a fully remote role for candidates who are based outside the New York Metropolitan area. For those located in the area, we encourage you to consider our hybrid work arrangement (1‑2 days a week in our NYC office). That said, we value flexibility and if you have a different preference, please don’t let that deter you from applying – let’s talk about it!

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of any employment-based visas at this time. (e.g., H‑1B, TN, visa transfer, green card sponsorship, etc.)

Energy storage is the key to unlocking a future where our world is powered by renewable resources. At Convergent Energy & Power, our mission is to make the electrical grid cleaner, more reliable, and less expensive by leveraging state‑of‑the‑art energy storage and distributed generation technologies.

The Control Center Operator I plays a critical role in the daily monitoring and operations of Convergent’s fleet of energy storage and solar assets. They will create and update trouble tickets to track equipment issues, escalating issues to the appropriate party, working with field technicians to perform corrective and preventive maintenance, and performing other tasks as directed by Control Center Operators II‑III.

They have, or will quickly obtain, a foundational understanding of the components of a power plant, energy dispatch strategies, vigilant monitoring practices, and alarm response actions. They will also become familiar with all Emergency Response Plans (ERPs) and be able to act as the initial responder and escalation point during an emergency.

This is an individual contributor role and therefore does not have any direct reports.

Daily Asset Operations (40%)

• Be proactive in increasing level of knowledge about plant equipment, SCADA systems, and ERPs.
• Apply basic knowledge of energy storage systems, PV solar systems, and SCADA platforms to perform assigned operational duties.
• Perform a daily assessment of asset operational status and create trouble tickets to prioritize investigation and remediation of issues.
• Manage asset dispatch based on platform directives.
• Respond to changing conditions to maximize plant safety and efficiency.
• Ensure compliance with all regulatory and contractual requirements through adherence to all operational procedures, processes, and policies.
• Monitor data inputs such as weather conditions, solar irradiance, demand response requests, and real‑time and predictive demand and use that data to respond to dispatch and curtailment requests as directed by documented processes, operating agreements, and outage directives.
• Answer phone calls and work with field technicians to perform corrective and preventive maintenance on site equipment.
• Follow approved operational procedures to complete routine tasks such as operating switch gear and starting/stopping equipment.
• Recognize unsafe working conditions and know when to utilize Stop Work Authority.

Event Management & Triage (25%)

• Visually monitor network, asset, and plant parameters, data points, and sensor outputs to verify operating conditions and detect faults or malfunctions.
• Respond to proactive monitoring alerts and document faults or issues encountered during operations.
• Log and record actions taken during your shift within monitoring, activity logging, and ticketing systems.

Incident Response & On‑call Escalation (20%)

• Escalate impactful issues to our vendors, partners, data carriers, and Field Operations team.
• Provide support and assist our vendors and Field Operations team in troubleshooting and resolving issues.
• Respond to working and off‑hours calls to our Emergency Response line and take appropriate action.

Problem Management & Change Management (15%)

• Anticipate typical problems, identify potential or recurring problems, discover opportunities for improvements, and take appropriate action.
• Coordinate with customer, vendor, and partner organization contacts on forced or scheduled outages.

• Proficient in operating computers while multitasking various systems including the plant’s main Integrated SCADA system, and…