Operations Engineer, GEMS NA Ops Engineering

Operations Engineer, GEMS NA Ops Engineering

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Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross‑functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer‑obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure, including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.

This role requires 75% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.
• Actively participate in engineering reviews, and make tangible impact on the proposed solutions on system architecture and facility processes.
• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess dependencies and milestones, problem‑solve and drive solutions to mitigate the impact of issues.
• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.
• Lead effective meetings by setting objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.
• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Provide clear and concise summaries for the project to leadership/management team.
• Articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.
• Efficiently manage change‑order controls, purchase orders, and invoice validation/approvals.
• Build strong working relationships with internal and external stakeholders across multiple projects.
• Identify and lead process improvement initiatives that improve engineering and cross‑team efficiencies, optimizing value and delivery.
• Up to 75% travel domestically, with variable intensity up to three weeks in a row, including weekends.

You are managing one or multiple projects that vary in scope, complexity and duration. Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may facilitate planning and/or implementation meetings with project stakeholders, ensuring alignment in objectives and next steps.

You capture and publish detailed notes after each meeting to drive ownership and follow‑through. Reviewing and approving sorter system functional specification documents, tracking on‑time creation of sorter configurations with internal automation teams, brainstorming workaround solutions, and performing system installation quality, safety, throughput and performance…