Service & Support Manager

Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long‑term Relationships. We connect high‑performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

We’re partnering with a global manufacturer of laboratory and industrial simulation equipment used in scientific and industrial settings. This role leads North American service delivery—repairs, warranty, and maintenance—through a mix of internal support and third‑party service partners across United States and Canada.

• Lead a small service team (2–3 employees) and supervise the Warehouse Manager.
• Manage repair, warranty, and maintenance work through third‑party service partners.
• Build, train, and expand the service partner network across the US and Canada.
• Coordinate helpdesk support and provide technical guidance to customers/partners.
• Prepare service quotes, review invoices, and manage spare parts inventory.
• Troubleshoot/repair equipment and manage shop modifications when needed.
• Maintain service records, reports, and proactive preventative maintenance communication.
• Travel overnight/internationally as required; lift/carry up to 35 lbs.

• Technical, customer‑focused, and organized.
• Strong problem‑solver who prioritizes well and communicates clearly.
• Comfortable leading a small team while working independently.

• Can read schematics/diagrams.
• Electronics testing and troubleshooting (analog and digital).
• General maintenance knowledge.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Valid driver’s license; authorized to work in the US.

You’ll ensure fast, reliable service for critical equipment—keeping customers running and strengthening service consistency across North America.