Field Engineer

For over 35 years in business Yorktel has amassed a vast amount of comprehensive knowledge and experience, which is testament to the fact that today we employ over 450 full‑time staff worldwide, servicing our customers across 84 different countries and managing in excess of 14,000 video conferencing systems globally. Yorktel has the proven expertise and global reach to deliver enterprise‑quality visual communications.

Yorktel is currently seeking a Field Engineer that will require long periods away from home with significant travel plans. Its focus is to install, commission and manage the technical aspects of large‑scale commercial networked Audio/Visual Presentation and Videoconferencing systems. Successful applicants will have some experience working in the Audio/Video field.

This position reports directly to the Director of Yorkforce, US, who will provide direction and support to the Field Engineer and will work together with the Director to determine the best strategy for remediation of any variation to client requirements and/or technical variables which may inhibit successful completion of any project or effort. The Director will also support the Field Engineer on career development and escalation issues.

The Field Engineer role requires broad technical knowledge and skills in the technology industry. The Field Engineer must have the ability to install, configure, test and troubleshoot complex solutions for a wide range of customer requirements.

During the installation effort, the Field Engineer will represent Yorktel’s best practices and effectively communicate any variation of customer and/or Field Engineer expectations to Yorktel Project Management and the Director of Yorkforce. The Field Engineer will make recommendations and be actively involved in the remediation of any such instances.

• Communicate daily technical and site specific information to the PMO team in a comprehensive, thorough and detailed manner.
• Daily interaction with clients and job sites to document customer requirements and job site conditions.
• Provide any and all post‑installation documentation, including red‑lined drawings, network information, MAC addresses, etc., back to Project Management.
• Be capable of working effectively and efficiently with support from other members of the engineering team.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, and subcontractors.
• Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy.
• Conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams.
• Knowledge of and adherence to Yorktel policies and procedures.
• Other responsibilities as assigned.

• Perform the installation, replacement and/or configuration of integrated system components, networked Video Conferencing Codecs, networked A/V Control Systems and networked Audio DSP Devices.
• Test and commission the final installation of the entire system prior to client handover, including proper installation, set‑up, calibration and operation of DSP‑based audiovisual components and networked AV control systems.
• Daily communication with the PMO of project status, including immediate communication of any issues which may impact successful, timely completion of the project.
• Perform hands‑on client training upon completion of the project.
• Ensure Customer Acceptance Form is signed and sent back to the PMO upon client sign‑off.
• Ensure all ‘red‑lined’ engineering drawings are completed and returned upon completion of the project.
• Provide post‑installation support in transition to Yorktel tech services departments.
• All other duties as assigned.

• Professionalism and Integrity.
• Work as part of a team.
• Exceptional customer service skills.
• Exceptional written, verbal and interpersonal skills.
• Problem solving.
• Ability to work a flexible schedule, including extended durations of night / second shift work.
• Extensive use of business…