Client Solutions Engineer

The Role

We’re looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement.

You’ll work directly with some of the world’s leading tech companies (like Spotify, Team Viewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea. This is a unique opportunity to join Omnea at a pivotal moment in our journey, scaling alongside a world‑class team and making an outsized impact on our customers and product.

• Be part of the 'SWAT Team' for complex solutions at Omnea.
  • You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos.
• Serve as our first line of defense for customer requests and issues.
  • You’ll provide an unreasonable level of support to help our customers achieve their goals—even when those goals extend beyond direct use of our platform—to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of engineering support tickets.
• Be the vital link between our customers and the product roadmap.
  • You’ll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of customer asks. You’ll also assist with writing Product tickets to define engineering requirements and manage their delivery.
• Become the go‑to source of knowledge about the Omnea product within the company.
  • You’ll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities—allowing you to effectively communicate with both technical and non‑technical audiences, internally and externally.
• Create the 'source code' for doing things excellently in our team.
  • You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

• You have 2–5 years of experience in a performance‑driven environment.
  • Whether it’s in academia, work, sport, or whatever else you’ve put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and ability to perform in the top 1%.
• You have a strong technical foundation.
  • You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You’re smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn’t required).
• Excellent communication.
  • You can speak and write clearly about technical topics, and you’re a strong presenter.
• An entrepreneurial spirit.
  • You’re entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any 'normal' career and you’re happy to roll up your sleeves and do whatever’s required. FYI, we’ve signed up to the Future Founder Promise.
• Drive, competitiveness, and a deep…