Critical Operations Engineer II

Critical Operations Engineer II Role

The Critical Operations Engineer II must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. This role includes managing chilled water systems, HVAC units, electrical/critical power distribution, wet and pre‑action sprinkler systems, and structured cabling.

Shift: Swing Shift, Sunday - Wednesday.

• Data center subject matter expert for electrical, mechanical, controls, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facility systems including Electrical, Mechanical, Communications, Building Monitoring and Control.
• Track and trend operational characteristics.
• Mentor junior staff.
• Work with the site Data Center Manager to track and complete an aggressive preventive and predicative maintenance schedule.
• Provide guidance to the Data Center Manager to determine maintenance requirements for mechanical and electrical systems.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer‑impacting outages.
• Manage the data floor and back‑of‑house mechanical loading capacity to ensure cooling system efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve as a primary knowledge expert in regard to fire and electrical codes.
• Serve in a technical writing capacity regarding the derivation of procedures for preventive or corrective maintenance activities.
• Assist the Data Center Manager with database management of maintenance discrepancies and collaborate with Operations management to resolve site issues based on agreed priorities.
• Handle Trouble Ticket Management.
• Manage Work Order Completion Process.
• Oversee infrastructure projects (Internal/Customer).

• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Track and properly label all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide physical security within the Core Site premises.
• Provide day‑to‑day exceptional customer service and support.
• Escalate incidents and write reports.
• Monitor the building fire alarm system.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Adhere to and promote Core Site’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

• Expert understanding of electrical and mechanical systems used in a data center, including electrical distribution and layout, transformers, PLC’s, generators, switch gear, UPS systems, STS’, ATS’, PDU’s, chilled water systems, CRAC/CRAH’s, pre‑action sprinkler systems.
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes related to fire life safety.
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge of industrial safety best practices (Lockout/Tag‑out, arc flash protection, OSHA and state regulations).
• Expert knowledge and experience with data trending / tracking and analysis and ability to rapidly learn and use PC‑based, integrated critical monitoring systems.

• Minimum of 5–7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment systems, VFD’s and pumps, HVAC equipment, CRAC/CRAH’s, humidification systems, BMS and PLC controls, emergency standby diesel generator systems, fuel/oil systems, 480/277 and 208/120 electrical generation and distribution, static UPS systems, and double interlock pre‑action systems.
• Proven leadership skills.
• P…