Field Technician - Northern State

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive base pay and benefits, including stock grants, 401(k), and financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

This role supports Engineering & Operations across Northern New York State, covering Franklin, St. Lawrence counties and communities such as Malone, Potsdam, and Canton. The ideal candidate thrives in a hands‑on environment, works independently, and supports a wide range of network sites.

The Field Technician provides technical contributions within and occasionally beyond the immediate team, supporting operational and project‑based work. Requires solid understanding of RAN, backhaul, signaling, disaster recovery, data services, and location‑based services, along with foundational knowledge of network design, capacity planning, and AC/DC power systems.

• Technical Support: Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement.
• Project Support: Execute and support key projects, ensuring accurate tracking, reporting, and communication.
• Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures.
• Continuous Learning: Stay current with evolving technologies, systems, and company standards.

• Bachelor’s degree OR equivalent relevant field experience (no degree required).
• 2–4 years of experience in field operations, maintenance, or related technical roles.
• 2–4 years of experience in wireless telecommunications or a related field.

• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, 5G , Base Station, Backhaul, power systems) – required.
• Experience with Ericsson and/or Nokia RAN equipment – preferred.
• Strong troubleshooting and problem‑solving skills.
• Attention to detail and ability to manage multiple priorities – project management skills required.
• Proficiency with Microsoft Office and standard computer applications.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including nights, weekends, holidays, and on‑call rotation.
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions.
• Continuous development, disaster recovery planning, and technical support – required.

• At least 21 years of age to operate a company‑assigned vehicle.
• Legally authorized to work in the United States.

• Yes.

• DOT regulated position:
  Yes.
• Safety Sensitive Position:
  No.

Base Pay Range: $27.16 – $48.99 per hour. Corporate Bonus Target: 10%.

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grant and employee stock purchase plan.
• Paid time off and 12 paid holidays.
• Paid parental and family leave.
• Tuition assistance.
• Commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other protected characteristic under applicable law.

For reasonable accommodation during the application or interview process, email Applic or call 1‑844‑873‑9500.