Cisco Unified Communications Lead

Location: New York

ONSITE position - Harlem, NYC
Description
Our healthcare client is looking for a Hands on Lead/Manager with their Unified Communications Telecommunications Group. This person will report directly to the Director of Telecommunications. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network.
Candidates need to have Cisco UC Engineering background along with some managerial experience working with vendors, expense management, and coming from enterprise environment.
Top Skills' Details
1) 5 to 8 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. This person will have to have managed a team and hands on in the telecommunications, Carrier / MDM/UC side of the house Needs to be very well versed with in all aspects of UC and telecommunications operations.

Working with support systems (Service Now). Working with Telco's, wireless companies, cabling, etc.
2) 5 to 8 years proven experience in Telecom Management in a enterprise environment. Must also still have some hands on around Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP.
3) 5 to 8 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. This manager will be responsible for a large team managing all Phone services and mobile devices for the entire hospital system
Responsibilities

• This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system.
• Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment.
• They will handle procurement, coordinates oversees telecom and network repairs and problem resolution by vendors and processes.
• They will also perform project and non-project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.
• They will also add information and adding new staff/information and systems performance.
• Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered.
• Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.
• Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.

Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $55.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Final date to receive applications
This position is anticipated to close on Jul 8, 2026.

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